Patient Support Representative - Per Diem

UNLV Health; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Clinic hours 8AM–5PM

Paid holidays

PTO days

401K contribution

Health / Dental / Vision benefits

Job summary

UNLV Health in Las Vegas is seeking a Patient Support Representative to handle incoming calls for clinic appointments and ensure accurate processing of scheduling, pre-registration, and insurance verification.

The role supports patients, nursing staff, and physicians, and requires basic computer skills, 30 WPM typing, and familiarity with MS Word and Excel. Bilingual English/Spanish is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1 year healthcare experience and/or 1 year customer service experience.
• Bilingual English/Spanish preferred.
• Typing speed of 30 WPM or higher.
• Proficient with computers and related applications (MS Word, MS Excel).
• Strong verbal and written communication skills.

Responsibilities

• Receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians.
• Processes appointment scheduling, pre-registration, insurance verification, and pre-authorization.
• Maintains accurate records and documentation for appointments and insurance details.
• Supports patients, nursing staff, and physicians as needed to ensure smooth operations.

Skills

Customer service

Verbal communication

Written communication

Typing 30 WPM

Computer proficiency

Education

High School Diploma or equivalency

Tools

MS Word

MS Excel

Job description

The Patient Support Representative (PSR) receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling, pre-registration, insurance verification, and pre-authorization. Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (actual scheduled hours may vary depending on business needs)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School Diploma or equivalency

Qualifications

• 1 year healthcare experience and/or 1 year customer service experience
• Bilingual English/Spanish preferred
• Ability to type 30 WPM
• Proficient with computers and related applications
• Must possess the following skills: Above Average Verbal and Written communication
• Medical Terminology, MS Word, MS Excel

Physical requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.