Patient Service Rep. and Insurance Verifier - Rehab - Day/Evening

NorthShore University HealthSystem; Skokie (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Shift differential

On-site parking

Tuition Reimbursement

Wellness program

Health savings options

Retirement plan

Job summary

Endeavor Health in Skokie, IL is seeking a Patient Service Representative and Insurance Verifier for Outpatient Rehab Services. The role combines patient intake, registration, and insurance verification to expedite payments and ensure smooth scheduling of services.

Responsibilities include pre-certification, gathering documentation, researching denials, and confirming referrals. Requires basic education and 1–2 years in healthcare registration or customer service; strong data entry and MS Office

Qualifications

• High school diploma or GED required; associate degree in business or healthcare preferred.
• 1-2 years healthcare registration, scheduling, or customer service experience preferred.
• Knowledge of health insurance, medical terminology, and anatomy preferred.
• Strong data entry, keyboarding, and Microsoft Office skills preferred.

Responsibilities

• Review and analyze demographic, insurance/financial, and clinical data to expedite payment on patient accounts.
• Perform pre-certification notification and gather all required documentation for submission to insurance carriers.
• Research pre-certification denials including missing authorization or referral documentation.
• Confirm referral requirements for individual plans and obtain referrals for scheduled services.
• Work efficiently from a task-based queue while meeting department productivity expectations.

Skills

Health insurance knowledge

Medical terminology

Anatomy knowledge

Data entry

Keyboarding

Microsoft Office

Education

High school diploma or GED

Associate degree preferred

Tools

Office software

Job description

Hourly Pay Range:

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Service Representative and Insurance Verifier Outpatient Rehab Services
• Location: Skokie, IL 4543 Golf Rd. Suite 1800
• Full Time/Part Time: Full time- 40 hours
• Hours: Rotating shift; Shift examples: 7am-3:30pm, 10:30am-7pm, 9am-5:30pm; Work at least 2 evenings until 7pm

What you will do:

• Reviews and analyzes all required demographic, insurance/financial, and clinical data procured by patient intake and registration areas necessary to expedite payment on patient's accounts
• Performs pre-certification notification via telephone or electronically and gathers and completes all required documentation for submission to insurance carriers per payer requirements.
• Researches pre-certification denials including missing authorization, patient pre-certification or referral documentation.
• Confirms referral requirements for individual plans and works with referring physician offices as needed to obtain referrals for all scheduled services, including referrals for additional office visits
• Works productively and efficiently from a task-based work queue. Maintains an acceptable level of productivity as determined by the Rehab Services department to meet business needs though volumes may vary.

What you will need:

• Education: High school diploma or GED required; Associate degree in business or healthcare preferred.
• Experience: 1-2 years of healthcare registration, scheduling, or customer service experience preferred.
• Knowledge & Skills: Knowledge of health insurance, medical terminology, and anatomy preferred. Strong data entry, keyboarding, and Microsoft Office skills preferred.
• Other: Valid driver's license and appropriate auto insurance required if performing duties at an off-site location.

Benefits (For full time or part time positions):

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.