Patient Support Representative

Spire Orthopedic Partners; Warwick (RI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Generous PTO

Health, dental, vision benefits

401k

Job summary

Spire Orthopedic Partners is hiring a Patient Support Representative in Warwick, Rhode Island. The role involves answering and triaging calls, scheduling appointments, and managing referrals while ensuring a positive patient experience. Candidates should be high school graduates with experience in Microsoft Office and strong communication skills. This position offers competitive compensation, generous PTO, and a diverse benefits package including health and 401k. Join a dynamic environment focused on patient care and staff growth.

Qualifications

• High School Graduate or equivalent.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Ability to handle confidential information and knowledge of HIPAA regulations.

Responsibilities

• Promptly answer calls to provide patient-focused service.
• Accurate appointment scheduling and patient registration.
• Work with eligibility team regarding insurance benefits.

Skills

Communication skills

Microsoft Office

Triaging patients

Scheduling

Education

High School Graduate or equivalent

Tools

Centricity EMR

SRS EMR

Phoenix EMR

AllMeds EMR

Job description

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. Ortho Rhode Island is a world class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

Hours

Monday-Friday, 8:30 AM - 5:00 PM

What You’ll Do

The Patient Support Representative is responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, processing referrals, and managing consult requests.

Responsibilities

• Promptly answer calls using positive and clear communication to provide patient focused service and a positive impression of the organization.
• Accurate appointment scheduling and relate appointment protocols to patient.
• Schedule online and faxed requests for appointments.
• Accurately and expeditiously register patients.
• Work closely with eligibility team regarding insurance benefits, deductibles, and referral requirements.
• Ability to triage patients and appropriately schedule them.
• Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling.
• Other duties as assigned.

Qualifications (Required)

• High School Graduate or equivalent.
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).

Preferred Education And Experience

• Discretion to work with confidential information.
• Knowledge of HIPAA Regulations.
• Pertinent job related experience and Medical Terminology.
• Bilingual Spanish or Portuguese a plus.

What We Offer

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive Compensation.
• Generous PTO.
• Benefits package: health, dental, vision, 401k, etc.

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics).