Medical Receptionist - Full Time

Integrity Care Group; Lavon (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to oversee front desk activities, including reception, insurance verification, and patient data integrity, while ensuring patient confidentiality. You will greet patients, collect registrations, and assist with schedule coordination.

This role emphasizes excellent customer service, accurate data entry, HIPAA compliance, and collaboration with providers. Prior medical office experience and familiarity with billing/coding are preferred.

Qualifications

• Front desk and patient reception duties are required.
• Knowledge of HIPAA and privacy practices is essential.
• Ability to verify insurance and manage patient data accurately.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner and informs delays.
• Obtains registration data, insurance information, and photo ID.
• Enters patient data into the computer system promptly and accurately.
• Verifies insurance and collects copays, coinsurance, and deductibles.
• Maintains patient confidentiality and HIPAA compliance at all times.
• Balances daily charges and safeguards received money.
• Manages patient charts, referrals, and sharing records when requested.
• Assists staff with scheduling provider referrals and lobby upkeep.

Skills

Customer service

HIPAA awareness

Multitasking

Data entry

Communication

Education

High School Diploma or equivalent

Associates preferred

Tools

Microsoft Office

Internet

Email

Job description

Position Summary:

The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties and Responsibilities:

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Qualifications:

• Education:
• High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification:
• Must obtain and maintain a current certification in BLS.
• Experience:
• 1-3 years prior medical office experience is preferred.
• Skills:
• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.

Working Conditions:

• May be exposed to/occasionally exposed to patient elements.
• Subject to varying and unpredictable situations and interruptions.
• Occasionally subjected to irregular hours.
• Occasional pressure due to a fast-paced environment.
• The position may require lifting, carrying, or pushing equipment or patients.

Requirements

Physical Requirements:

• Must be able to see with corrective eyewear.
• Must be able to hear clearly with assistance.
• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• Will be required to wear protective equipment as necessary.
• Ability to escort or transport patient by wheelchair or stretcher
• Frequently: Sitting, walking, standing.
• Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.
• Ability to lift 15-20 pounds