Patient Support Representative

MultiCare Health System; Olympia (WA); On-site; USD 28,000 - 40,000; Full time

Job summary

MultiCare Health System Capital Medical Center in Olympia is seeking a Patient Support Representative to provide patient access and registration services with exceptional customer service and HIPAA-compliant communication.

The role requires a high school diploma or GED and at least one year of experience. You will schedule appointments, collect co-pays, verify insurance, and help maintain a welcoming, safe lobby environment.

Qualifications

• High school or GED equivalent education.
• 1 year of experience.

Responsibilities

• Obtain consents, signatures, and documents from patient; verify patient and insurance verification.
• Schedule patient appointments and collect co-pays at time of service.
• Identify potential coverage or self-pay issues and engage financial advocates as appropriate.
• Enter patient information and scan required documents in the scheduling system.
• Monitor lobby and waiting areas to maintain customer safety and cleanliness.

Skills

Customer service

Communication

People skills

Education

High school diploma or GED

Job description

Patient Support RepresentativePlease note that the external MultiCare Careers Website uses Cookies. Please select Accept Cookies or Decline.# Careers at MultiCare## Patient Support RepresentativeApply: Olympia, Washington: Full time: Posted Yesterday: JR85821**Join a team that shares your calling** At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. **FTE:** 1 **Shift:** Day **Schedule:** Clinic hours**Position Summary**The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy.**Responsibilities:*** You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed* You will schedule patient appointments and collect any co-pays at the time of service* You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate* You will enter patient information and scan required documents in the computerized scheduling system* You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas**Requirements:*** High school or GED equivalent education* One year of experience**About Capital Medical Center** MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center — all delivered with compassion and integrity. **About the Olympia Community** As Washington’s capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes — perfect for outdoor enthusiasts. **Why MultiCare?** **Rooted in the local community** Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. **Growth and education** Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. **Well-being and support** Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. **Living our values** Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. **Belonging for all** Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. **Pacific Northwest lifestyle** Work and live where natural beauty, adventure and strong community connections are part of everyday life. **Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.27 - $29.16 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.