Patient Access Technician

MultiCare Health System; Lacey (WA); Hybrid; USD 34,000 - 51,000; Full time

Job summary

MultiCare is seeking a Patient Access Technician in Lacey, WA to greet patients at an Off-Campus Emergency Department and handle admissions/registrations. The role collaborates with financial and clinical teams to create a streamlined patient experience.

The position requires graduation from a health vocational program and may consider one year of admitting or customer service experience in lieu of education. This is a 0.75 FTE, day shift in an on-site environment.

Qualifications

• Graduate of a health vocational program such as patient access, medical assistance, medical billing and insurance or medical general is required.
• One year of admitting, billing, registration or customer service experience may be considered in lieu of education.

Responsibilities

• Welcome patients and complete admissions/registrations according to organization policy and regulatory requirements.
• Obtain inpatient bed assignments and complete arm banding, addressograph plate and necessary forms.
• Pre-admit scheduled inpatient, outpatients and ambulatory patients to facilitate admission/registration.
• Obtain direct admit information and enter a reservation in the system to notify other areas.
• Conduct comprehensive bedside or telephone interviews to obtain demographic, insurance and third-party information.
• Perform eligibility verification and resolve discrepancies, determine need for financial assistance and refer to Financial Counselor as needed.

Education

Health vocational program in patient access or related field

Job description

## Patient Access TechnicianApply: Lacey, Washington: Full time: Posted Today: JR84477**Join a team that shares your calling** At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. **FTE: .75 Shift: Day**, **Schedule: 12 hr shifts****Position Summary**The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for welcoming patients at one of our Off-Campus Emergency Departments. This position works closely with both financial and clinical teams and will offer you the space to create the optimum patient experience.**Responsibilities*** You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements* You will obtain inpatient bed assignments and processes inpatient admission, to include arm banding, addressograph plate, and completion of necessary forms* You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process* You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas* You will complete comprehensive bedside or telephone interviews with patient, relative, or their representative to obtain pertinent demographic insurance and/or third party liability information* You will perform eligibility verification and resolves any discrepancies, determine need for financial assistance recommendation and application, referring to the Financial Counselor where necessary**Requirements*** Graduate of health vocational program such as patient access, medical assistance, medical billing and insurance or medical general, required* One year of admitting, billing, registration or custom service experience may be considered in lieu of education**About MultiCare Off Campus Emergency Departments** MultiCare’s Off-Campus Emergency Departments provide state-of-the-art, neighborhood-focused ER care across Washington. Staffed by experienced physicians, nurses and clinical teams, these facilities deliver efficient, compassionate emergency care in convenient community locations. Our teams ensure patients receive comprehensive, high-quality support where they live, work and play. **Why MultiCare?** **Rooted in the local community** Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. **Growth and education** Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. **Well-being and support** Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. **Living our values** Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. **Belonging for all** Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. **Pacific Northwest lifestyle** Work and live where natural beauty, adventure and strong community connections are part of everyday life. **Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.46 - $37.22 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.