Patient Support Representative

MultiCare Health System; Olympia (WA); On-site; USD 28,000 - 40,000; Full time

Job summary

Capital Medical Center in Olympia seeks a Patient Support Representative to provide patient access and registration services with exceptional service, clear communication and a patient-first approach. This role supports scheduling, co-pay collection and insurance verification while maintaining HIPAA privacy and security.

The position requires a high school diploma or GED and at least one year of experience in a healthcare or customer service setting, with day shift clinic hours in a fast-paced

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience.

Responsibilities

• Obtain consents, signatures and documents from patient and verify patient and insurance information.
• Schedule patient appointments and collect co-pays at time of service.
• Identify potential coverage or self-pay issues and engage financial advocates as needed.
• Enter patient information and scan documents into the scheduling system.
• Monitor lobby and waiting areas to maintain safety and cleanliness.

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1 Shift: Day Schedule: Clinic hours

Position Summary

The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy.

Responsibilities:

• You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed
• You will schedule patient appointments and collect any co-pays at the time of service
• You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate
• You will enter patient information and scan required documents in the computerized scheduling system
• You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas

Requirements:

• High school or GED equivalent education
• One year of experience

About Capital Medical Center

MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center - all delivered with compassion and integrity.

About the Olympia Community

As Washington's capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes - perfect for outdoor enthusiasts.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.27 - $29.16 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.