Patient Support Operations Lead — Vendor & Pharmacy

Vertex Pharmaceuticals; Boston (MA); Hybrid; USD 83,000 - 85,000; Full time

Job summary

Vertex Pharmaceuticals is seeking a Manager to join the Patient Support Operations & Vendor Management Team in the US Patient Support Center of Excellence. The hybrid role requires three on-site days per week at the Boston Seaport office and reports to the Director of Patient Support Operations & Vendor Management.

The role leads specialty pharmacy operations, escalations management, and analytics, coordinating with in-network pharmacies, third-party partners, and internal teams to ensure

Qualifications

• Bachelor’s degree required in a relevant field.
• 3+ years of healthcare/pharmaceutical industry experience highly preferred.
• Strong understanding of payer structures and their impact on patient support.
• Experience with Salesforce CRM and analytics tools.
• Demonstrated ability to multitask in a fast-paced environment.
• Excellent communication, presentation and interpersonal skills.

Responsibilities

• Lead Specialty Pharmacy Operations activities and engage with in-network Pharmacy Program Teams.
• Oversee pharmacy escalations and collaborate with Access and Reimbursement teams to resolve issues.
• Develop and maintain data reporting and dashboards for insights and trend monitoring.
• Identify process improvements and lead initiatives to enhance patient experience and efficiency.
• Co-lead a team of Patient Support Specialists and contribute to regular business reviews.

Skills

Salesforce CRM

Reporting tools

Attention to detail

Communication skills

Interpersonal skills

Analytical thinking

Education

Bachelor’s Degree

3+ years healthcare/pharma experience

Job description

Vertex Pharmaceuticals is seeking a Manager to join the Patient Support Operations & Vendor Management Team in the US Patient Support Center of Excellence. The hybrid role requires three on-site days per week at the Boston Seaport office and reports to the Director of Patient Support Operations & Vendor Management.

The role leads specialty pharmacy operations, escalations management, and analytics, coordinating with in-network pharmacies, third-party partners, and internal teams to ensure