Patient Support Coordinator (Remote)

sailorhealth; United States; Remote; USD 42,000 - 72,000; Full time

Benefits offered by this job

Remote-first team

Collaborative culture

Growth opportunities

Job summary

SailorHealth is hiring a full-time, remote Patient Support Coordinator to support older adults in mental health care from a Canada-based team. You will be the ongoing point of contact after intake, blending administrative tasks with warm, reliable service.

You’ll handle scheduling changes, billing questions, and patient requests across phone, email, and text. You’ll explain complex information simply and adapt to new EHR and scheduling tools, helping ensure accessible care.

Qualifications

• Clear, kind, and patient communication style.
• Detail-oriented with strong follow-through.
• Able to juggle multiple requests calmly.

Responsibilities

• Serve as the main contact for patients after they begin care.
• Manage scheduling changes and billing questions.
• Assist via phone, email, and text with empathy.
• Explain complex billing or scheduling in simple terms.
• Identify and resolve issues early and follow up.
• Learn new EHR, messaging, and scheduling tools.

Skills

Clear communication

Empathetic customer service

Detail-oriented

Multitasking

Software learning ability

Healthcare administration experience

Tools

Electronic Health Records (EHR)

Scheduling software

Job description

Role overview

This is a full-time remote Patient Support Coordinator role for a Canada-based team delivering mental health care to older adults. The position focuses on the post-intake experience: once a patient begins care, the coordinator becomes their ongoing point of contact. The work blends administrative coordination with warm, reliable customer service.

Responsibilities

• Serve as the main point of contact for patients after they begin care
• Handle scheduling changes, billing questions, and troubleshooting of video-visit platforms
• Respond to patient requests across phone, email, and text with empathy and professionalism
• Translate complex information like billing or scheduling into reassuring, easy-to-understand guidance
• Spot and resolve issues early, follow up proactively, and get things right the first time
• Learn and adapt to new platforms such as electronic health records, messaging tools, and scheduling or billing software

Requirements

• Clear, kind, and patient communication style
• Detail-oriented with strong follow-through and pride in accuracy
• Composed and resourceful when juggling multiple requests
• Comfortable picking up new software tools quickly
• Genuine commitment to making mental health care accessible for older adults
• Background in customer support, patient support, care coordination, or healthcare administration is welcome

Benefits and work setup

• Remote-first team based in Canada with a thoughtful, collaborative culture
• Small, agile organization where the role can shape processes and grow alongside the team
• Mission-driven work serving a population that is often underserved in mental health care