Patient Support Coordinator

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

Parental leave

Retirement plan

Job summary

SouthEast Alaska Regional Health Consortium in Juneau, Alaska, is seeking a Patient Support Coordinator to serve as the first point of contact, answer calls, schedule appointments, and navigate patient inquiries with professional phone etiquette.

This role emphasizes data accuracy, privacy, and coordination of benefits; you will enter demographic and insurance data into the EHR, refer uninsured cases to a Financial Counselor, and support multiple SEARHC locations.

Qualifications

• 1 year of office experience or customer service experience is required or preferred.
• 1 year call center or medical office experience is preferred.
• Proficient in using office equipment, computer applications, and data entry.

Responsibilities

• Answer phones and manage patient queries.
• Schedule appointments for patients and coordinate with multiple locations.
• Enter demographic and insurance information into the electronic health record with accuracy.
• Coordinate benefits when more than one insurer is used.
• Refer patients without insurance to Financial Counselor for resolution.
• Provide helpful assistance to patients and prepare messages clearly.
• Maintain confidentiality/privacy in all communications and data handling.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Privacy & confidentiality

Communication

Education

High school diploma

Tools

EHR

Job description

Pay Range:$25.00 - $30.04 The Patient Support Coordinator is the point of initial contact for our organization. The specifics of the role include (but are not limited to) answering the phone, managing patient queries, navigating patients, and scheduling appointments for patients all of which are approached with the requisite phone etiquette. Accuracy and attention to detail are critical and this position requires reviewing and monitoring the quality of data.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Key Essential Functions and Accountabilities of the JobKnows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.Raises concerns in an appropriate manner and according to policy.Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.Responsible for coordination of benefits when more than one insurance carrier is used.Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.Trained to assist multiple locations within the consortium.Takes messages that are clear and concise.Demonstrates exceptional phone etiquette.Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.Schedule appointments for patients calling from multiple locations in Southeast Alaska.Other duties as assigned by the supervisor.Additional Details:Education, Certifications, and Licenses RequiredHigh School Diploma or equivalent - preferred.Experience Required1 year of office experience or customer service experience - required.1 year call center or medical office experience - preferred.Knowledge ofCustomer serviceGeneral office functions, office equipment, and computer applicationsSkills inWorking independentlyExcellent interpersonal, verbal, and written communicationAbility toPrioritize work and multi-task in a fast-paced office setting with many interruptions.Devise effective motivational techniques to improve the performance of their teammates.Self-start and willingness to learn.Read and comprehend complex instructions, correspondence, and memos.Demonstrate time-management, organizational, and customer service skills.Work flexible hours with limited unplanned absences.Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation.Ability to work in high stress environmentPosition Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!