Patient Care Coordinator I - Vintage Park Primary Care

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 71,635,000 - 91,335,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

Paid parental leave

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a Patient Care Coordination Specialist I to serve as the primary contact for patients and support access to care through registration, scheduling, and insurance verification. This entry-level role emphasizes accuracy, attention to detail, and adherence to workflows within the EHR environment.

Responsibilities include patient check-in, appointment management across service lines, and effective communication with patients, providers,

Qualifications

• One (1) year of healthcare, customer service, or administrative experience preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Responsibilities

• Registers and pre-registers patients with accurate demographic, insurance, and eligibility information.
• Performs patient check-in and supports self-check-in processes.
• Schedules, reschedules, and cancels appointments across multiple service lines.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Communicates clearly with patients, providers, and staff; escalates complex issues as needed.
• Receives, processes, and routes travel documents and medical records according to policy.

Skills

Data entry

Customer service

Interpersonal communication

Time management

Microsoft Office

Education

High school diploma or GED

Tools

EHR system

Medical databases

Job description

Pay Range:$25.00 - $31.88 The Patient Care Coordination Specialist I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Shift DetailsM-F 8-5Key Essential Functions and Accountabilities of the JobServes as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.Communicates clearly and professionally and escalates complex issues as appropriate.Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.Participates in departmental improvement initiatives and maintains required competencies.Supports enrollment in the MySEARHC patient portal.May require flexible scheduling based on clinic operationsPerforms other duties as assigned.Supervisory ResponsibilitiesThis position does not require supervisory responsibilities.Additional Details:Education, Certifications, and Licenses RequiredHigh school diploma or GED – preferred.Current Basic Life Support (BLS) certification – preferred.Experience RequiredOne (1) year of healthcare, customer service, or administrative experience – preferred.Knowledge of:Knowledge of customer service principles.Basic understanding of front-end revenue cycle and registration requirements.Skills in:Skill in accurate data entry and attention to detail.Effective oral, written, and interpersonal communication skillsComputer application skills sufficient to utilize medical databases in a competent manner.Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.Ability to:Ability to prioritize, multi-task, and work independently in a fast-paced environment.Prioritize and multi-task in a fast-paced environment with interruptionsMaintain strong organizational and time-management skillsAdapt quickly to new systems and workflowsDemonstrate professionalism and consistent attendancePosition Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!