Patient Care Coordinator I

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Paid parental leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability

Job summary

SouthEast Alaska Regional Health Consortium is seeking an entry-level Patient Care Coordination Specialist I to serve as the primary contact for patients and support access to care. Responsibilities include registration, scheduling, insurance verification, and high-quality customer service within a fast-paced health system.

The role emphasizes accuracy, adherence to workflows, and confidentiality, with shift details Tuesday through Saturday, 8am to 5pm, and a comprehensive benefits package

Qualifications

• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.
• One year of healthcare, customer service, or administrative experience – preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.
• Strong data entry and attention to detail.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine.
• Strong organizational and time-management skills.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Registers and pre-registers patients with accurate demographic and insurance information.
• Performs patient check-in and supports self-check-in processes.
• Monitors appointment confirmations and follows up on unconfirmed appointments.
• Schedules, reschedules, and cancels appointments per protocols.
• Manages worklists and patient communications to support care teams.
• Handles travel documents and medical records per policy.
• Upholds confidentiality and SEARHC Standards of Service Excellence.
• Supports enrollment in the MySEARHC patient portal.

Skills

Data entry accuracy

Excellent communication

Interpersonal skills

Multitasking

Detail oriented

Education

High school diploma or GED

Basic Life Support (BLS) certification

Tools

EHR software

Medical databases

Job description

Pay Range:$25.00 - $31.88 Job Profile SummaryThe Patient Care Coordination Specialist I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Shift DetailsTuesday - Saturday8am - 5pmKey Essential Functions and Accountabilities of the JobServes as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.Communicates clearly and professionally and escalates complex issues as appropriate.Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.Participates in departmental improvement initiatives and maintains required competencies.Supports enrollment in the MySEARHC patient portal.May require flexible scheduling based on clinic operationsPerforms other duties as assigned.Supervisory ResponsibilitiesThis position does not require supervisory responsibilities.Additional Details:Education, Certifications, and Licenses RequiredHigh school diploma or GED – preferred.Current Basic Life Support (BLS) certification – preferred.Experience RequiredOne (1) year of healthcare, customer service, or administrative experience – preferred.Knowledge of:Knowledge of customer service principles.Basic understanding of front-end revenue cycle and registration requirements.Skills in:Skill in accurate data entry and attention to detail.Effective oral, written, and interpersonal communication skillsComputer application skills sufficient to utilize medical databases in a competent manner.Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.Ability to:Ability to prioritize, multi-task, and work independently in a fast-paced environment.Prioritize and multi-task in a fast-paced environment with interruptionsMaintain strong organizational and time-management skillsAdapt quickly to new systems and workflowsDemonstrate professionalism and consistent attendancePosition Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!