Patient Support Center Representative - Remote in EST, CST or MST

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare company as a Patient Support Center Representative, working remotely. This full-time role involves assisting patients with their healthcare needs, delivering exceptional customer service, and managing sensitive information. Comprehensive training is provided, along with opportunities for professional growth.

Benefits

Comprehensive healthcare

401k

Stock purchase options

Recognition programs

Qualifications

• 2+ years of customer service experience required.
• Proficiency with Microsoft Office and typing speed of 40+ WPM.
• Bilingual in English and Spanish preferred.

Responsibilities

• Assist patients with healthcare needs and provide excellent customer service.
• Handle sensitive information and act as a patient advocate.
• Achieve performance goals related to patient satisfaction and quality.

Skills

Customer service

Communication

Empathy

Typing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patient Support Center Representative - Remote in EST, CST or MST

Apply now to join UnitedHealth Group as a Patient Support Center Representative, working remotely within EST, CST, or MST time zones. This full-time role offers comprehensive training and opportunities to make a meaningful impact on healthcare delivery.

Position Overview

This position involves assisting patients with their healthcare needs, providing excellent customer service, and managing sensitive information with care. Employees will work any day of the week during our normal business hours, with flexibility depending on business needs.

Primary Responsibilities

• Achieve performance goals related to patient satisfaction, accuracy, quality, and attendance.
• Maintain adherence to department standards and metrics.
• Demonstrate superior customer service skills, including effective communication and empathy.
• Utilize multiple monitors for data entry and resource access while maintaining professionalism.
• Handle complex and sensitive information, acting as a patient advocate.
• Support team members with paperwork and patient issue resolution.
• Identify and follow procedures for potential risks involving medical, legal, or financial information.
• Use Optum systems to resolve customer inquiries regarding appointments, claims, benefits, etc.
• Translate spoken information into accurate written documentation.
• Assist members with choosing primary care providers and general medical information.
• Coordinate with clinicians and telehealth nurses as needed.

Minimum Qualifications

• High School Diploma or GED or equivalent experience.
• Must be 18 years or older.
• At least 2 years of customer service experience.
• Proficiency with Microsoft Office and ability to navigate multiple chat channels.
• Typing speed of 40+ WPM.
• Availability to work full-time on any day within our scheduled hours.

Preferred Qualifications

• Experience in healthcare setting (1+ years).
• Bilingual in English and Spanish.
• Experience working remotely and with multiple screens.

Telecommuting Requirements

• Reside within Eastern, Central, or Mountain time zones.
• Secure a dedicated, private work area.
• Have high-speed internet access compatible with company standards.

Compensation and Benefits

Hourly rate ranges from $16.00 to $28.85, based on experience and location. Benefits include comprehensive healthcare, 401k, stock purchase options, and recognition programs.

Additional Information

Application will remain open for at least 2 days or until enough candidates are collected. UnitedHealth Group is committed to diversity, equity, and inclusion, and is an Equal Opportunity Employer. All employees must pass a drug test prior to employment.