Patient Support & Care Coordination Lead

Valley Health; Huntington, Northern (VA, KY); Hybrid; USD 60,000 - 66,000; Full time

Job summary

Valley Health in Huntington, WV, seeks a Patient Support & Care Coordination Manager to oversee patient support and care coordination, ensuring timely, accurate referrals, authorizations, scheduling, HIM, and benefit verification for a patient-centered experience.

The role leads staff, tracks KPIs, and collaborates with providers, front office, billing, HIM, and IT to improve workflows, compliance, and revenue cycle performance.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• Minimum of 1 year healthcare experience required.
• Experience managing KPIs, productivity, and staff performance preferred.

Responsibilities

• Provide overall management and direction for the Patient Support & Care Coordination Team.
• Ensure departmental processes align with policies, payer requirements, and regulatory standards.
• Monitor workload and redistribute assignments to maintain service levels.
• Establish and monitor KPIs and productivity standards.
• Lead process improvement initiatives and ensure patient-centered care.

Skills

Leadership

Communication

Problem-solving

Data analysis

Multitasking

Travel availability

Education

Bachelor's degree in Healthcare Admin

High School Diploma/GED

Tools

Epic

Microsoft Office

Job description

Valley Health in Huntington, WV, seeks a Patient Support & Care Coordination Manager to oversee patient support and care coordination, ensuring timely, accurate referrals, authorizations, scheduling, HIM, and benefit verification for a patient-centered experience.

The role leads staff, tracks KPIs, and collaborates with providers, front office, billing, HIM, and IT to improve workflows, compliance, and revenue cycle performance.