Patient Support Associate

EVERSANA; Chesterfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

EVERSANA is seeking a Clinical Trial Assistant to support clinical studies, maintain trial documentation, and coordinate with trial sites, coordinators, and patients while adhering to good clinical practices. The role involves regulatory compliance, record-keeping, and drug/device dispensing as needed.

The CTA will contribute to study quality, organise study materials, and assist in protocol-related data collection, with some travel expected.

Qualifications

• High School diploma or GED required.
• Prior healthcare or life sciences experience preferred.
• Excellent written and verbal communication skills.
• Meticulous attention to detail.

Responsibilities

• Monitor study activities for protocol compliance and regulatory polices.
• Maintain records of study activity, CRFs, dispensing and regulatory forms.
• Dispense drugs or devices and calculate dosages as needed.
• Prepare for quality audits conducted by sponsors or regulators.
• Coordinate site visits and respond to inquiries on data issues.
• Support protocol development and administrative tasks.

Skills

Teamwork

Communication

Attention to detail

Education

High School Diploma/GED

Pharmacy Technician Registration

Tools

MS Office

Excel

Word

PowerPoint

Job description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Job Description

THE POSITION:

The Clinical Trial Assistant (CTA) supports clinical trials by maintaining organized files, performing pharmacy technician duties, communicating routinely with trial sites, coordinators, and patients while demonstrating good clinical practices and following standard operating procedures. Clinical trials are designed to test new medications and medical devices for safety and efficacy. Trials are highly regulated and thoroughly monitored, which results in a significant record-keeping and a compliance burden.

Essential Duties And Responsibilities

• Monitor study activities to ensure compliance with protocols and all relevant local, federal, and state regulatory and institutional polices.
• Maintain required records of study activity including case report forms, drug dispensation records, and regulatory forms.
• Order drugs or devices necessary for study completion.
• Maintain current knowledge of clinical studies affairs and issues by reviewing scientific literature, participating in continuing education activities, and attending conferences and seminars.
• Prepare for and participate in quality assurance audits conducted by study sponsors, federal agencies, or specially designated review groups.
• Organize space for study equipment and supplies.
• Participate in the development of study protocols including guidelines for administration or data collection procedures.
• Maintain contact with sponsors to schedule and coordinate site visits or to answer questions about issues such as incomplete data
• Identify protocol problems, inform investigators of problems, and assist in problem resolution efforts such as protocol revisions.
• Dispense medical devices or drugs, and calculate dosages and provide instructions as necessary.
• All other duties assigned.

Expectations Of The Job

• To understand, organize and archive clinical trial documents, including study protocols, SOP’s, Resource Documents, dispensing and manufacturing records, email correspondence, training materials and other study documents.
• Maintain currents lists of correspondence.
• Administer clinical trials according to good clinical practices and standard operating procedures.
• Provide general logistical support for clinical trials by entering subject and study site orders and arranging and confirming deliveries of study medications and supplies.
• Some travel may be required.

Qualifications

• High School Diploma/ GED
• Prior work experience in healthcare or life sciences; clinical trial experience preferred
• Meticulous attention to detail and a demonstrated willingness to complete routine administrative tasks
• Ability to work in a team environment
• Excellent written and verbal communication skills required
• Strong skills in MS Office programs i.e. EXCEL, WORD and PowerPoint
• Current State of Missouri Pharmacy Technician Registration required

Preferred Qualifications

• Strong organizational and interpersonal skills

Physical/Mental Demands And Working Environment

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS

Patient Minded

Client Delight

Take Action

Grow Talent

Win Together

Communication Matters

Embrace Diversity

Always Innovate

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

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