Patient Support

Prevea Health; Green Bay (WI); On-site; USD 21,000 - 26,000; Part time

Job summary

Prevea Health in Green Bay, WI is hiring a Back Patient Support (PRN) to greet patients and visitors, offer guidance, and ensure a welcoming clinic experience.

You will direct patients to clinics, assist with accessibility, transfer patients in/out of wheelchairs, and coordinate transportation when needed.

Qualifications

• High School Diploma or GED required.
• 1–3 years minimum of customer service experience.
• Knowledge of customer service concepts and guiding visitors.
• Knowledge of clinic policies/procedures and emergency protocols.
• Ability to communicate clearly with customers.
• Ability to maintain lobby/waiting areas.

Responsibilities

• Greet patients and visitors upon arrival.
• Direct them to appropriate location.
• Assist patients needing help.
• Transfer patients in/out of wheelchairs.
• Follow clinic protocol in emergencies.
• Handle patient concerns with supervisor as needed.
• Arrange transportation when needed.
• Help maintain waiting areas.
• Maintain lost and found.

Skills

Customer service

Welcoming skills

Clear communication

Emergency protocols

Team collaboration

Education

High School Diploma or GED

Job description

JOB REQUIREMENTS: Back Patient Support (PRN) #26-281 Green Bay, Wisconsin, United States

Allouez-005 Description This position is PRN and will work as needed.

There is no set schedule. It is not benefit eligible. Patient Support

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health - they're our employees.

We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary At Prevea Health, the Patient Support role involves greeting and assisting patients and visitors upon arrival, offering guidance, support, and referrals to ensure a welcoming and efficient clinic experience.

What you will do

• Welcomes patients and visitors as they enter clinic/department.
• Directs them to appropriate location including clinical, ancillary or business areas.
• Helps patients needing assistance.
• Transfers patients in/out of wheelchairs using body mechanics techniques.
• Follows clinic protocol in alerting appropriate personnel in emergency situations.
• Handles customer concerns in helpful, objective manner, involving manager as appropriate.
• Arranges for necessary transportation including cabs, clinic vans.
• May assist in maintaining waiting areas.
• Maintain lost and found.

Qualifications

• High School Diploma And/or GED Required Experience
• 1-3 years Minimum of one year customer service experience
• Or Volunteer Position Preferred Skills And Abilities Knowledge Of customer service concepts including importance of appropriate image.
• Knowledge of clinic policies/procedures, department locations/personnel.
• Knowledge of emergency protocols.
• Skill in appropriate welcoming techniques.
• Skill in providing current directions to visitors.
• Skill in behaving appropriately in all situations including emergencies and use of equipment.
• Ability to communicate clearly and positively with all types of customers and can establish/maintain cooperative working relationships.
• Ability to follow oral and written instructions.
• Ability to maintain attractive lobby/waiting areas.

Physical Demands Stand - Constantly Walk - Constantly Drive - Occasionally Bend (Neck) - Frequently Bend (Waist) - Frequently Squat - Occasionally Twist/Turn (Neck) - Frequently Twist/Turn(Waist) - Frequently Lift/Carry 0-10 lbs. - Frequently Lift/Carry 11-25 lbs. - Frequently Lift/Carry 26-35 lbs. - Frequently Lift/Carry 36-50 lbs. - Occasionally Push/Pull 26-35 lbs. - Constantly Push/Pull 36-50 lbs. - Constantly Push/Pull 51-75 lbs. - Constantly Reach (Above shoulder level) - … For full info follow application link.

Prevea is an Equal Employment Opportunity/Affirmative Action employer