Patient Support - part-time - St. Mary's MOB - Green Bay, WI

Prevea Health; Green Bay (WI); On-site; USD 25,000 - 32,000; Part time

Job summary

Prevea Health in Green Bay, WI is seeking a part-time Patient Support employee (21 hours/week) to welcome patients, direct them, and assist with transportation and waiting areas. The role emphasizes friendly customer service and adherence to clinic protocols.

The ideal candidate has a High School Diploma and 1–3 years of customer service experience, with strong communication skills and the ability to work in a fast-paced healthcare environment in St. Mary's MOB location.

Qualifications

• High School Diploma or GED required.
• 1–3 years customer service experience or volunteer preferred.
• Ability to communicate clearly with customers.

Responsibilities

• Greet patients and visitors and direct to correct location.
• Assist patients, transfer in/out of wheelchairs.
• Follow clinic emergency protocols.
• Address customer concerns with manager involvement.
• Arrange transportation for patients.
• May assist in maintaining waiting areas.
• Maintain lost and found.

Skills

Customer service

Communication

Welcoming visitors

Emergency protocols

Directions to visitors

Teamwork

Education

High School Diploma

Job description

Patient Support - part-time - St. Mary's MOB

#26-510

Green Bay, Wisconsin, United States

1860 Shawano Ave-188

Position Located In Green Bay,WI

Job Summary

This position is part-time, 21-hours per week. It will work 3, 7-hour days. It is part-time benefit eligible.

What you will do

• Welcomes patients and visitors as they enter clinic/department. Directs them to appropriate location including clinical, ancillary or business areas.
• Helps patients needing assistance. Transfers patients in/out of wheelchairs using body mechanics techniques.
• Follows clinic protocol in alerting appropriate personnel in emergency situations.
• Handles customer concerns in helpful, objective manner, involving manager as appropriate.
• Arranges for necessary transportation including cabs, clinic vans.
• May assist in maintaining waiting areas.
• Maintain lost and found.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 1-3 years Minimum of one year customer service experience or volunteer position Preferred

Skills and Abilities

• Knowledge of customer service concepts including importance of appropriate image.
• Knowledge of clinic policies/procedures, department locations/personnel.
• Knowledge of emergency protocols.
• Skill in appropriate welcoming techniques.
• Skill in providing current directions to visitors.
• Skill in behaving appropriately in all situations including emergencies and use of equipment.
• Ability to communicate clearly and positively with all types of customers and can establish/maintain cooperative working relationships.
• Ability to follow oral and written instructions.
• Ability to maintain attractive lobby/waiting areas.

Physical Demands

• Stand - Constantly
• Walk - Constantly
• Drive - Occasionally
• Bend (Neck) - Frequently
• Bend (Waist) - Frequently
• Squat - Occasionally
• Twist/Turn (Neck) - Frequently
• Twist/Turn(Waist) - Frequently
• Lift/Carry 0-10 lbs. - Frequently
• Lift/Carry 11-25 lbs. - Frequently
• Lift/Carry 26-35 lbs. - Frequently
• Lift/Carry 36-50 lbs. - Occasionally
• Push/Pull 26-35 lbs. - Constantly
• Push/Pull 36-50 lbs. - Constantly
• Push/Pull 51-75 lbs. - Constantly
• Reach (Above shoulder level) - Occasionally
• Reach (Below shoulder level) - Frequently
• Simple Grasping (Hands/Arms) - Frequently
• Fine Manipulation (Hands/Arms) - Frequently
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Occasionally
• Hazards - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify