Patient Success Specialist-Temp

RemoteLeads; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Remote position (USA)

Health insurance (medical, dental, etc

Fertility care benefits

Pregnancy and baby bonding leave

401(k) and commuter benefits

Employee referral program

Job summary

RemoteLeads is seeking an escalation specialist to support patient billing operations remotely in the United States. You will verify eligibility, assist with claim submissions, and coordinate cross-department efforts to resolve issues.

Strong Salesforce experience and healthcare compliance are required. You will handle high-volume calls, outreach via phone/email/SMS, and ensure prompt closure of escalations while maintaining PHI security and regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years inbound/outbound call center experience
• 2+ years Salesforce experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Strong knowledge of Medicare and Medicaid practices
• Excellent customer service and professional phone manner
• Ability to manage stress and multitask in a fast-paced environment
• Strong organizational skills and adherence to guidelines and regulatory requirements

Responsibilities

• Verify patient eligibility with payers and support claim submissions and investigations
• Provide patient support, coordinate logistics, and resolve billing and service issues
• Own second-level escalations from patient billing call center agents and field teams
• Conduct patient outreach through phone, email, and SMS to resolve escalated cases
• Coordinate work across departments to expedite projects, escalations, and resolutions
• Use Salesforce, email, and phone to manage and close escalation cases promptly
• Prepare product-grid analyses, reports, and organizational data requests
• Keep leaders and stakeholders informed of escalation status and operational progress
• Review and contribute to departmental procedures, protocols, and SOPs
• Handle PHI securely and complete HIPAA, privacy, compliance, security, and training requirements

Skills

Customer service

Communication

Multitasking

Attention to detail

HIPAA compliance

Education

Bachelor's degree

Tools

Salesforce

Job description

Description:

• Verify patient eligibility with payers and support claim submissions and investigations.
• Provide patient support, coordinate logistics, and resolve billing and service issues.
• Own second-level escalations from patient billing call center agents and field teams.
• Conduct patient outreach through phone, email, and SMS to resolve escalated cases.
• Coordinate work across departments to expedite projects, escalations, and resolutions.
• Use Salesforce, email, and phone to manage and close escalation cases promptly.
• Prepare product-grid analyses, reports, and organizational data requests.
• Keep leaders and stakeholders informed of escalation status and operational progress.
• Review and contribute to departmental procedures, protocols, and SOPs.
• Handle PHI securely and complete HIPAA, privacy, compliance, security, and Natera training requirements.

Requirements:

• Bachelor’s degree or equivalent experience.
• At least 2 years of inbound and outbound call center experience.
• At least 2 years of Salesforce experience.
• Experience with medical billing and coding, preferably in a skilled nursing environment.
• Strong knowledge of Medicare and Medicaid practices.
• Excellent customer service skills and professional phone manner.
• Ability to manage stress and multitask in a fast-paced environment.
• Strong organizational skills and adherence to guidelines and regulatory requirements.
• Availability to work flexibly between 7 AM and 7 PM based on business needs and call volumes.

Benefits:

• Remote USA position with pay listed at $20 USD per hour.
• Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
• Free testing for employees and immediate family members, plus fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) and commuter benefits.
• Employee referral program.