Patient Success Specialist

Scorpion Therapeutics; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Scorpion Therapeutics in the United States seeks a Patient Success Specialist to verify eligibility, submit claims, and resolve issues in a remote, HIPAA-conscious setting.

You will manage patient inquiries, coordinate logistics, and collaborate with internal teams while ensuring data accuracy, regulatory compliance, and patient experience improvements across the billing process. Flexible scheduling within 7 AM - 7 PM supports diverse patient needs.

Qualifications

• Bachelor's degree or equivalent.
• 2+ years in medical billing/coding (preferably in skilled nursing).
• Call center experience.
• Knowledge of Medicare/Medicaid practices.
• Strong customer service and problem-solving skills.

Responsibilities

• manage patient inquiries
• coordinate logistics
• resolve escalated billing issues via email, phone, and Salesforce
• ensure compliance with SOPs, privacy regulations (HIPAA/PHI), and regulatory guidelines
• contribute to process improvements and departmental protocol modifications
• communicate with internal stakeholders and maintain data accuracy

Skills

Salesforce proficiency

Customer service

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Role

Patient Success Specialist supporting patient-specific eligibility verification, claim submission, and issue resolution within a biopharma setting focused on genetic testing.

Responsibilities

• manage patient inquiries
• coordinate logistics
• resolve escalated billing issues via email, phone, and Salesforce
• ensure compliance with SOPs, privacy regulations (HIPAA/PHI), and regulatory guidelines
• contribute to process improvements and departmental protocol modifications
• communicate with internal stakeholders and maintain data accuracy

Requirements

• Bachelor's degree or equivalent
• 2+ years in medical billing/coding (preferably in skilled nursing)
• call center experience
• proficiency in Salesforce
• strong customer service and problem-solving skills
• knowledge of Medicare/Medicaid practices

High-Value: work in a remote US setting for a leading cfDNA testing company specializing in oncology, woman's health, and organ health; support for patient billing and eligibility processes; HIPAA and privacy compliance; flexible scheduling within 7 AM - 7 PM.

The role involves handling PHI securely and supporting operational programs to improve patient experience.