Patient Solution Specialist - TEMPORARY

United Community & Family Services, Inc.; Norwich (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Financial discounts

Decompression spaces

Team-building events

Job summary

United Community & Family Services, Inc. in Norwich, CT, seeks a Temporary Patient Solution Specialist to provide courteous customer service to callers, clients, patients, and visitors.

You will handle incoming calls, conduct initial intakes, and share information about UCFS healthcare services to connect people with care. The role emphasizes access to community resources and health services, with a 40-hour work week, full-time schedule, and temporary employment status.

Qualifications

• High School Diploma or equivalent.
• 2 years in a call center or healthcare setting.
• Experience with EPIC EHR preferred.
• Proficient in Microsoft Office (Outlook, Teams, Excel).

Responsibilities

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.
• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Skills

Excellent communication

Interpersonal skills

Teamwork

Time management

Customer service

Education

High School Diploma

Tools

EPIC

Outlook

Teams

Excel

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Temporary Patient Solution Specialist to provide courteous and professional customer service to all callers, clients, patients, and visitors. This role handles incoming calls, conducts initial client intakes, and provides essential information about UCFS Healthcare services. The right candidate will utilize personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. Overall, the Patient Solution Specialist will directly contribute to improved health outcomes and reduced health disparities by increasing access to care.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: TEMPORARY; Full-Time, 40 hours/week

Outline of Duties and Responsibilities:

• Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously.
• Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters.
• Follows proper call handling procedures and protocols to ensure effective and efficient call resolution.
• Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record.
• Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment.
• Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• High School Diploma (or equivalent)
• 2 years of experience working in a call center OR healthcare environment

Minimum Certificates, Licenses, Registration

• N/A

Minimum Skills and Abilities

• Experience with EHR systems - EPIC preferred
• Familiarity with software programs such as Microsoft Office Suite, especially in Outlook, Teams, and Excel
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment or individually as needed
• Strong organizational and time management skills.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Local & Online Discounts
• Health & Wellness - Decompression Spaces
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act):

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at [e-mail]

EEO Policy:

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.