Director of Revenue Cycle Management

United Community & Family Services, Inc.; Norwich (CT); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Yearly merit increases

Gain share program

401(k) plan with employer contribution

Life & disability insurance

Health, dental, vision insurance

Generous PTO starting at 3 weeks

Learning & development opportunities

Job summary

UCFS Healthcare in Connecticut seeks a Director of Revenue Cycle Management to lead Patient Access, Outpatient Billing, and Payer Enrollment, ensuring consistent processes and KPI attainment.

You will drive performance through data-driven reviews, staff development, and collaboration with Finance, IT, and clinical leadership to optimize revenue and compliance.

Qualifications

• Bachelor’s degree in healthcare administration, business, finance, or related field.
• 7 years of progressive healthcare revenue cycle experience.
• 5 years of people-management experience supervising managers or leaders.
• FQHC billing and compliance experience preferred.

Responsibilities

• Oversee revenue cycle operations across Patient Access, Outpatient Billing, and Payer Enrollment.
• Define and monitor KPI framework with data validation and reporting.
• Lead, coach, and develop Patient Access Manager and Billing staff.
• Collaborate with Finance, IT, Compliance and clinical leadership to optimize revenue cycle.

Skills

Leadership

KPI Management

Data analysis

Stakeholder collaboration

Microsoft Excel

Epic EHR

Education

Bachelor’s degree in healthcare administration, business, finance, or related field

CPC or CPB

Certified Revenue Cycle Executive

Certified Healthcare Financial Professional

Lean Six Sigma

Tools

Epic EHR

Job description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

Director of Revenue Cycle Management

who will be responsible for the operational leadership, sustainability, and continuous improvement of UCFS Healthcare’s revenue cycle functions. Oversees Patient Access, Outpatient Billing and Coding, and Payer Enrollment through direct supervision of the Patient Access Manager, Outpatient Billing Manager, and Payer Enrollment Specialist. Ensure consistent execution of established processes, achievement of key performance indicators (KPIs), regulatory compliance, stakeholder alignment, and team accountability. Partner with Finance, Operations, clinical leadership, providers, Information Technology, Compliance, People Services, and payer representatives to resolve issues, improve the patient financial experience, and achieve established financial and operational targets. Executes revenue cycle priorities in alignment with UCFS Healthcare’s strategic plan and CFO direction.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

Expected Schedule: Full-Time, 40 hours/week, Monday through Friday

Outline of Duties and Responsibilities

Revenue Cycle Operations and Process Sustainability (30%)

• Maintain and reinforce standardized revenue cycle workflows, procedures, controls, and role accountability across all locations and services.
• Identify process variation, control failures, and performance gaps; assign corrective actions, owners, and due dates; monitor completion and verify sustained improvement.

KPI and Financial Performance Management (30%)

• Own the revenue cycle performance-management framework, including KPI definitions, data validation, targets, reporting, review cadence, and accountability.
• Maintain departmental dashboards and conduct structured weekly and monthly performance reviews with revenue cycle leaders.
• Monitor results against targets, budgets, historical trends, and appropriate FQHC benchmarks; explain variances and identify emerging risks.
• Require root-cause analysis and documented corrective-action plans when performance falls below target; track actions, remove barriers, elevate unresolved issues, and confirm sustained results.
• Monitor operational costs and recommend actions that improve efficiency while preserving compliance, service quality, and access.

Leadership and Team Performance Management (25%)

• Directly supervise, coach, develop, and evaluate the Patient Access Manager, Outpatient Billing Manager, and Payer Enrollment Specialist.
• Hold direct reports accountable for service, productivity, quality, compliance, employee engagement, and financial performance expectations.
• Ensure appropriate staffing, workload distribution, cross-training, succession planning, and coverage for critical revenue cycle functions.
• Build leadership capability and foster a culture of accountability, collaboration, continuous improvement, inclusion, and patient-centered service.

Stakeholder Engagement and Collaboration (15%)

• Serve as the primary operational revenue cycle partner to Finance, Operations, clinical leadership, providers, Information Technology, Compliance, People Services, and other internal stakeholders.
• Establish recurring stakeholder meetings and communication routines to review performance, upcoming changes, service issues, and cross-functional dependencies.
• Maintain productive payer relationships and coordinate resolution of recurring claim, enrollment, reimbursement, policy, and value-based payment issues.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Bachelor’s degree in healthcare administration, business, finance, or a related field
• Equivalent relevant experience may be considered
• 7 years of progressive healthcare revenue cycle experience
• 5 years of people-management experience, including supervision of managers or functional leaders
• Demonstrated responsibility for Patient Access, Billing and Coding, Accounts Receivable, Denials, or Payer Enrollment
• FQHC experience is strongly preferred

Minimum Certificates, Licenses, Registrations

• CPC or CPB highly preferred
• Certified Revenue Cycle Executive highly preferred
• Certified Healthcare Financial Professional highly preferred
• Lean Six Sigma highly preferred

Minimum Skills and Abilities

• Working knowledge of FQHC-specific billing and reimbursement requirements, including Medicare, Medicaid, PPS, sliding fee discount requirements, payer enrollment, and healthcare billing compliance.
• Demonstrated experience managing KPIs, dashboards, root-cause analysis, corrective-action plans, standard work, operational controls, and sustained process improvement.
• Strong analytical ability to interpret complex data, identify trends, validate results, and translate findings into practical actions.
• Proficiency with Microsoft 365, particularly Excel
• Fluency with EHR – Epic highly preferred
• Proven ability to lead and develop high-performing teams and manage accountability through subordinate leaders.
• Excellent written, verbal, presentation, interpersonal, and relationship-building skills with stakeholders at all organizational levels.
• Ability to manage multiple priorities, maintain confidentiality, exercise sound judgment, and work effectively across functions.
• Commitment to inclusive, patient-centered service and UCFS Healthcare’s mission.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act)

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at [e-mail]

EEO Policy

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.