Community Health Worker – Outreach

UCFS Healthcare; Norwich (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with employer contributions

Health, Dental, Vision Insurance

Paid Time Off 3 weeks + holidays

Learning & Development programs

Team events

Job summary

UCFS Healthcare in Norwich, CT is seeking a Community Health Worker - Outreach to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. You will help clients meet health goals and reduce disparities by improving access to care, using your experience and training to assess needs.

Responsibilities include conducting needs assessments, collaborating on care plans with healthcare teams, mentoring clients, and coordinating

Qualifications

• Associate in Human Services or related field.
• 1 year of experience working with community resources.
• 1 year of experience in the generation of care plans for clients or patients.

Responsibilities

• Provides initial and ongoing telephonic and in-person support to assess social determinants of health (SDOH).
• Collaborates to develop and implement a patient-centered care plan.
• Provides peer mentoring, coaching, and guidance relevant to consumer needs.
• Establishes and facilitates a client communication plan and follow-up.
• Maintains familiarity with community resources to connect clients to services.
• Conducts outreach to identify barriers to health and social services.
• Performs administrative duties and reporting tasks.
• Organizes awareness events and dissemination of materials.

Skills

Bilingual: Spanish or Haitian Creole

Communication skills

Teamwork

Client-centered approach

MS Office (Outlook/Teams/Excel)

EPIC EHR

Education

Associate in Human Services

Tools

Outlook/Teams/Excel

EPIC EHR

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT's best choice for patient-centered healthcare!

We are currently seeking a Community Health Worker - Outreach who will utilize personal experience and training to assist individuals and families accessing, engaging, and utilizing community resources including health and wellness services. They will assist with new and existing clients/patients in solutioning areas of needs leading to improved health outcomes. Working with UCFS team members, they will assist individuals in meeting health goals and decreasing health disparity by increasing access to care

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time, 40 hours/week

Outline of Duties and Responsibilities:

• Provides initial and on-going tele-phonic and in person support to clients/patients seeking assessment for social determinants of health (SDOH)'s such as basic needs; legal, medical, housing, transportation, insurance by offering and completing a comprehensive needs assessment.
• Collaborates with the patient/client and behavior health, primary care, dental and other UCFS services to develop and implement a patient centered care plan that supports client empowerment and improvement of overall health status.
• Provides peer mentoring, coaching, skill building and guidance relevant to consumer needs (social skills, recovery supports, training, health awareness and recreational activities, etc.).
• Establishes and facilitates a client/patient communication plan, timeline and follow up.
• Maintains familiarity with community resources enabling connection to services for clients/patients and collaborate with state and local agencies and other community-based supports.
• Conducts outreach in the community to targeted groups and individuals to identify and address barriers to accessing and utilization of health and social services.
• Performs related administrative duties, including documentation of care coordination activities and any other record-keeping and administrative tasks required for reporting purposes.
• Organizes and implements activities inclusive of awareness events, speaking engagements, dissemination of written materials.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Associate in Human Services or related field
• 1 year of experience working with community resources
• 1 year of experience in the generation of care plans for clients or patients

Minimum Certificates, Licenses, Registrations

• Community Health Worker Certification

Minimum Skills and Abilities

• Ability to speak fluently in Spanish or Haitian Creole
• Ability to travel 25 - 30% of a work schedule
• Familiarity with software programs such as Microsoft Office Suite, especially in Outlook, Teams, and Excel
• Experience with electronic health record systems such as EPIC
• Ability to provide a strength based, client centered approach to the delivery of service.
• Demonstrated excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment or individually as needed

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.