Community Health Worker - Outreach

United Community & Family Services, Inc.; Norwich (CT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan + employer contributions

Life & disability insurance

Medical/Dental/Vision insurance

Paid time off

Learning & development programs

Job summary

United Community & Family Services, Inc. seeks a Community Health Worker - Outreach to assist individuals and families in accessing community resources and improving health outcomes through person-centered care.

The role collaborates with behavioral health, primary care, dental and other UCFS services to develop care plans, conduct outreach, and coordinate services, with a focus on reducing health disparities in Eastern CT.

Qualifications

• Associate degree in Human Services or related field required.
• 1 year of experience working with community resources.
• 1 year of experience generating care plans for clients/patients.
• Community Health Worker Certification required.
• Fluency in Spanish or Haitian Creole preferred.
• Ability to travel 25-30% of schedule.
• Proficiency with Microsoft Office and EPIC EHR.

Responsibilities

• Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessments for social determinants of health (SDOH).
• Collaborates with patient/client and UCFS services to develop and implement patient-centered care plans.
• Provides peer mentoring, coaching, and guidance relevant to consumer needs.
• Establishes and facilitates a client/patient communication plan and follow-up.
• Maintains familiarity with community resources to connect clients to services.
• Conducts outreach to identify barriers to accessing health and social services.
• Performs administrative duties and documentation for reporting.
• Organizes awareness events, speaking engagements, and dissemination of materials.

Skills

Spanish/Creole fluency

Travel 25-30%

MS Office Suite

Client-centered approach

Communication skills

Teamwork

Education

Associate in Human Services or related field

Tools

EPIC EHR

MS Office Suite

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT's best choice for patient-centered healthcare!

We are currently seeking a Community Health Worker - Outreach who will utilize personal experience and training to assist individuals and families accessing, engaging, and utilizing community resources including health and wellness services. They will assist with new and existing clients/patients in solutioning areas of needs leading to improved health outcomes. Working with UCFS team members, they will assist individuals in meeting health goals and decreasing health disparity by increasing access to care

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time, 40 hours/week

Outline of Duties and Responsibilities:

• Provides initial and on-going tele-phonic and in person support to clients/patients seeking assessment for social determinants of health (SDOH)’s such as basic needs; legal, medical, housing, transportation, insurance by offering and completing a comprehensive needs assessment.
• Collaborates with the patient/client and behavior health, primary care, dental and other UCFS services to develop and implement a patient centered care plan that supports client empowerment and improvement of overall health status.
• Provides peer mentoring, coaching, skill building and guidance relevant to consumer needs (social skills, recovery supports, training, health awareness and recreational activities, etc.).
• Establishes and facilitates a client/patient communication plan, timeline and follow up.
• Maintains familiarity with community resources enabling connection to services for clients/patients and collaborate with state and local agencies and other community-based supports.
• Conducts outreach in the community to targeted groups and individuals to identify and address barriers to accessing and utilization of health and social services.
• Performs related administrative duties, including documentation of care coordination activities and any other record-keeping and administrative tasks required for reporting purposes.
• Organizes and implements activities inclusive of awareness events, speaking engagements, dissemination of written materials.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Associate in Human Services or related field
• 1 year of experience working with community resources
• 1 year of experience in the generation of care plans for clients or patients

Minimum Certificates, Licenses, Registrations

• Community Health Worker Certification

Minimum Skills and Abilities

• Ability to speak fluently in Spanish or Haitian Creole
• Ability to travel 25 - 30% of a work schedule
• Familiarity with software programs such as Microsoft Office Suite, especially in Outlook, Teams, and Excel
• Experience with electronic health record systems such as EPIC
• Ability to provide a strength based, client centered approach to the delivery of service.
• Demonstrated excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment or individually as needed

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology Notice (CT CART Act):

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at [e-mail]

EEO Policy:

UCFSis strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services.UCFSis an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.