Patient Services Training Lead: Onboarding & Excellence

Shady Grove Fertility; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

US Fertility is seeking a Patient Services Trainer to join our hybrid team at Shady Grove Fertility. This role focuses on leading onboarding, developing structured training programs, and delivering trainings across multiple offices.

Mileage reimbursement is provided for travel to weekend-shift locations. The ideal candidate will design and maintain training materials, SOPs, and competency checklists, ensuring content reflects workflows and system updates.

Qualifications

• Experience leading onboarding and training programs for healthcare staff.
• Ability to design and update structured training materials.
• Strong collaboration with cross-functional teams.

Responsibilities

• Lead onboarding and role-specific orientation for new staff.
• Design and continuously improve training programs and materials.
• Deliver on-site and virtual trainings across offices and regions.
• Evaluate training effectiveness and identify improvement opportunities.

Skills

Onboarding

Training design

Content development

SOPs

Training delivery

Job description

US Fertility is seeking a Patient Services Trainer to join our hybrid team at Shady Grove Fertility. This role focuses on leading onboarding, developing structured training programs, and delivering trainings across multiple offices.

Mileage reimbursement is provided for travel to weekend-shift locations. The ideal candidate will design and maintain training materials, SOPs, and competency checklists, ensuring content reflects workflows and system updates.