Patient Services Trainer (Weekends)

Shady Grove Fertility; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance

Performance bonus

Generous PTO

Parental leave

Job summary

US Fertility is seeking a dedicated Patient Services Trainer to join our hybrid team and lead onboarding, orientation, and ongoing training for PSRs across regional offices. The role emphasizes building standardized programs, updating SOPs, and ensuring readiness for independent performance.

You will design materials, conduct sessions (in-person and virtual), and evaluate effectiveness while collaborating with leadership on performance reviews and initiatives.

Qualifications

• 5+ years of experience in healthcare operations, patient services, customer service, training, or coaching.
• Associate degree or equivalent preferred.
• Experience with NextGen required.
• Willingness to travel regularly to offices for on-site training.

Responsibilities

• Lead onboarding and role-specific orientation for new PSRs, evaluating and ensuring readiness for independent role performance.
• Design, deliver, and continually improve structured training programs for new and existing staff.
• Develop and maintain training materials, SOPs, and competency checklists; update content for workflows and system changes.
• Conduct on-site and virtual training sessions across offices and regions to ensure consistency.
• Evaluate training effectiveness and staff performance trends; identify gaps and propose improvements to leadership.
• Partner with leadership to support performance reviews and competency assessments.
• Lead special projects related to system enhancements, workflow optimization, or training standardization.
• Travel to offices for on-site training and operational support.

Skills

Healthcare operations

Patient services

Training coaching

NextGen experience

Travel ability

Communication skills

Project management

Education

Associate degree or equivalent

Tools

NextGen

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—includingShady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Patient Services Trainer to join our hybrid team at Shady Grove Fertility.

• Schedule:Every other Saturday and Sunday, 7:00 AM to 4:00 PM. This position will travel as needed to SGF offices that are open on weekends in your region. Mileage reimbursement available.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Services Trainerwill:

• Lead onboarding and role specific orientation for new PSRs, evaluating and ensuring readiness for independent role performance
• Design delivers, and continuously improves structured training programs for new and existing staff
• Develop and maintains all training materials, SOPs, competency checklists, and reference tools; regularly updates content to reflect changes in workflows, policies, and system enhancements
• Conduct on-site and virtual training sessions across offices and regions to support consistency and adoption of workflows
• Evaluate training effectiveness and staff performance trends to identify gaps and recommend improvements to leadership
• Partner with leadership to support performance reviews, competency assessments, and readiness evaluations
• Participate in or leads special projects related to system enhancements, workflow optimization, integrations, or training standardization
• Travel to offices for on-site training and evaluation, as well as when needed for operational support

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Associate degree in business, healthcare administration, or related field preferred; equivalent experience acceptable
• Minimum 5 years of experience in healthcare operations, patient services, customer service, training, or coaching
• Experience with NextGen required
• Experience evaluating staff performance, coaching, and supporting development preferred
• Ability to access, input, and retrieve information from a computer
• Ability to demonstrate good judgment and exhibit a positive attitude even in stressful situations
• Ability to communicate accurately and concisely: verbally and in writing
• Ability to travel regularly to assigned offices and support on-site training and operational needs, to include multi-day site visits
• Strong problem solving and project management skills
• Excellent interpersonal and relationship building skills

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide acompetitive, comprehensive benefits packagedesigned to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.