Patient Services Trainer

Duly Health and Care; Lisle (IL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption & surrogacy support

Health, dental, vision benefits

Job summary

Duly Health and Care is seeking a Reception Trainer in Downers Grove, IL to support onboarding, training and ongoing staff development. The role involves organizing training materials, updating handbooks, and ensuring front-end staff maintain competencies and standard workflows.

The trainer will participate in quality control activities, observe staff performance, and retrain as needed, traveling to Chicagoland offices as required.

Qualifications

• HS Diploma or GED is required.
• Bachelor's degree is highly preferred.
• Previous experience in training, patient services, or EPIC is required.

Responsibilities

• Assist department trainer with onboarding, training, continuing education and retraining.
• Help organize training materials and on-site training.
• Assist with quality monitoring, improvement, and complex issue resolution.
• Oversee orientation for new reception staff and ongoing development.
• Develop/update training course materials and handbooks.

Education

HS Diploma or GED

Bachelor's degree

Tools

EPIC

Job description

At Duly Health and Care you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Here you will work with and learn from a range of clinical, technical, and operational roles, driving measurable impact through improved processes, quality of service, and a consistently high level of patient satisfaction.

Patient Services -Reception Trainer

• Full-Time, 40 hours per week.
• Monday-Friday | Hours will vary.
• Location: Downers Grove, IL
  

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  

Responsibilites

The Reception Trainer is responsible for assisting the department manager trainer with new hire onboarding, training, continuing education, retraining and covering for the department trainer. This role is also responsible for assisting with the organization of training materials/documents and on-site training. The trainer assists with quality monitoring, improvement, and complex issue resolution.

Process/On Site - Training

• Responsible for the orientation process of new reception staff hires. Responsible for the ongoing training and development of all reception staff to maintain competencies and standard workflow.
• Develops and oversees training course materials and ensure training materials are up to date. Assemble and updates handbooks/materials
• Assists training team in developing and implementing work plans and goals for all front-end operations. Retrains Front desk members as needed.
• Participates in weekly/monthly quality control activities to ensure accuracy and excellence in patient care. Distributes feedback to staff in timely manner
• Circulates throughout all Chicagoland Duly offices (along with peers) to observe and/or retrain high and low performers.
• Performs all other duties/responsibilities as assigned
  

Qualifications & Experience

• HS Diploma or GED required.
• Bachelor's degree highly preferred.
• Previous experience within training, patient services, or EPIC required.
  

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $58,000-87,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.