Front Desk Receptionist

Astera Cancer Care; Salisbury (MD); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Competitive salary range

Job summary

Astera Cancer Care in Salisbury, Maryland, is looking for a dedicated Front Desk Receptionist to provide exemplary customer service to patients and staff. The ideal candidate should exhibit a caring and compassionate attitude while managing scheduling, patient paperwork, and payment reconciliation.

This position demands strong communication skills, medical terminology knowledge, and a commitment to detail. The role offers competitive hourly rates, tuition reimbursement, health benefits, and a flexible work-life balance.

Qualifications

• Minimum two years of front office experience, preferably in a medical setting.
• One to two years of customer service experience.
• Typing speed of at least 40 words per minute.

Responsibilities

• Create a positive first impression of the practice.
• Schedule appointments and assist with patient paperwork.
• Reconcile payment batches at the end of the day.

Skills

Customer service skills

Attention to detail

Proficient knowledge of medical terminology

Strong communication skills

Proficient computer and database skills

Education

High School Diploma or GED

Job description

Front Desk Receptionist

Provides superb customer service to patients and staff and supports the office independently with minimal supervision.

Responsibilities

• Create a positive professional first impression of the practice and show patients a "we care" attitude.
• Schedule appointments, assist with scheduling any additional testing directed by the physician, and coordinate local ASC cases.
• Ensure all required patient paperwork is compiled for the day’s appointments.
• Collect co‑pays and past balances at check‑in and enter them into the batch for the day in Practice Management.
• Review data for completeness and accuracy, then enter required patient demographics and clinical information into Practice Management and the EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into NtiEnterprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to the day’s appointment within Practice Management.
• Reconcile payment batches at the end of each day and submit them to the Site Manager.
• Assist patients with completing the Phreesia registration system.
• Travel to other sites within a reasonable geographic region as required.

Qualifications

• Minimum High School Diploma or GED.
• Two (2) years of front office experience, preferably in a medical setting.
• One to two years of customer service experience.
• Excellent customer service skills and a caring, compassionate, patient attitude.
• Attention to detail, willingness to learn, and proactive problem‑solving abilities.
• Proficient knowledge of medical terminology, ICD‑9, and CPT‑4 codes.
• Strong verbal and written communication skills.
• Proficient computer and database skills; comfortable in a fast‑paced environment.
• Typing speed of at least 40 words per minute.
• Must maintain HIPAA compliance.
• Ability to travel to other sites as necessary.

Benefits

• Competitive salary range: $18.00 – $20.00 per hour.
• Tuition reimbursement.
• Health, dental, and vision insurance.
• Corporate discounts.
• Great work/life balance with flexible scheduling.

Equal Opportunity & Background Check

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

All successful candidates will be subject to a pre‑employment background check.