Patient Services Team Lead

Banner Health; Kansas; On-site; USD 40,000 - 65,000; Full time

Job summary

Banner Health in Kingman, AZ is seeking a Phlebotomy Specialist who will act as the primary resource for the department and serve as the communication liaison between staff, other departments and Patient Services management.

Under supervision, you will assist, resolve and report to Supervisor guidance, perform advanced technical and administrative work, and actively participate in quality improvement while ensuring compliance with regulatory agencies.

Qualifications

• High school diploma or equivalent required.
• Two years of phlebotomy/test management experience in a clinical lab.
• Strong problem solving and leadership abilities.
• Effective verbal and written communication.
• Advanced computer skills and familiarity with regulatory requirements.

Responsibilities

• Serve as initial resource and liaison between staff, other departments and Patient Services management.
• Assist, resolve, and report to the Supervisor as guided.
• Perform technical or administrative work at an advanced level of competency.
• Actively participate in patient and process quality improvement while remaining compliant with regulatory agencies.

Skills

Phlebotomy experience

Leadership abilities

Communication skills

Advanced computer skills

Regulatory knowledge

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Laboratory LIS systems

Job description

Primary City/State: Kingman, Arizona Department Name: PSC-Kingman-HYU Work Shift: Day Job Category: Phlebotomy

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

EEO Statement: EEO/Disabled/Veterans

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

Make Great Friends and a Difference in Your Communities

You'll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout "teamwork and camaraderie," there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work.

Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here.

Sonora Quest Laboratories is a proud partner of Banner Health.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions.

Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment.