Supervisor, Patient Services, Ahwatukee/Chandler

Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking a proactive leader to plan, direct, and optimize off-site phlebotomy operations. The role involves directing staff, maintaining budgets, and ensuring top service levels across locations.

The ideal candidate will have an Associate’s degree in healthcare, 3+ years of phlebotomy, strong leadership and communication skills, and advanced computer proficiency. Comprehensive benefits and a supportive team culture are offered.

Qualifications

• Associate’s degree in healthcare or related field required.
• Minimum of three (3) years’ phlebotomy experience.
• Strong problem solving and leadership skills.
• Ability to read, write, and communicate clearly in English.
• Advanced computer skills required.
• Exceptional customer service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.

Responsibilities

• Plan, direct, and control all phases of off-site phlebotomy operations.
• Supervise up to 40 technical employees; recruit, train, and evaluate staff.
• Maintain staffing, budgets, and service levels across locations.
• Promote teamwork and customer satisfaction with physicians, clients, and internal customers.
• Apply Six Sigma and Lean methods to improve processes and safety.

Skills

Leadership

Communication

Problem solving

English proficiency

Customer service

Regulatory knowledge

Education

Associate’s degree in healthcare or related field

Tools

Six Sigma

Lean workflows

Advanced computer skills

Job description

Primary City/State: Phoenix, Arizona

Department Name: IOP Admin

Work Shift: Day

Job Category: Phlebotomy

Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

POSITION SUMMARY

This position is accountable for planning, directing, and controlling all phases of off-site phlebotomy operations to effectively contribute to the attainment of corporate objectives.

CORE FUNCTIONS

• Selects, develops, and trains employees throughout the employee life cycle through timely selection, ongoing feedback, coaching/mentoring, and promoting continuing education. Recommends pay adjustments and administers performance reviews within established time frames. Oversees orientation and training for both new and incumbent employees.
• Operates assigned business unit in a cost effective manner. Maintains appropriate staffing levels with minimum necessary overtime and usage of per diem employees. Ensures minimal employee turnover and tracks supply usage and orders as needed. Assists in budgeting operating and human resource expenses and monitors financial activities of the business unit.
• Ensures that assigned locations are functioning effectively and that service levels are maintained and enhanced. Promotes the organization within the community through effective and professional communications with physicians, clients, and internal customers with an emphasis on teamwork and customer satisfaction.
• Identifies and resolves service issues using Six Sigma and Lean work flow principles. Champions safety initiatives within the business unit.
• Coordinates facilities management for the assigned business unit through negotiation with vendors and by working with contractors, landlords, clients, and account managers.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING up to 40 technical employees

MATRIX OR INDIRECT REPORTING None

TYPE OF SUPERVISORY RESPONSIBILITIES

Hires, trains, conducts performance management, evaluations, and directs the workflow for the staff.

SCOPE AND COMPLEXITY

Position has departmental responsibility, works under supervision using judgment to achieve goals. Internal customers are other staff, visitors, supervisors, managers and executives. External customers are patients, visitors, vendors, other company facilities, and non-company medical facilities. Has freedom to determine how best to accomplish functions within established procedure. Confers with a manager for unusual situations.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Able to stand, walk, bend, squat, reach, and stretch frequently. Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs. Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair. May be required to lift up to 75 pounds. Must use standard precautions due to threat of exposure to blood and bodily fluids. Ability to communicate effectively. May require periodic use of personal computer.

MINIMUM QUALIFICATIONS

• Education or experience consistent with an Associate’s degree in healthcare or a related field.
• Minimum of three (3) years’ of Phlebotomy experience.
• Ability to perform complex problem solving and leadership skills required.
• Ability to read, write, and communicate clearly in English.
• Advanced computer skills.
• Exceptional Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
• IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.

PREFERRED QUALIFICATIONS

• Experience with Six Sigma and/or Lean Work Flow a plus.
• National Phlebotomy Certification.

DATE APPROVED 04/03/2011

EEO Statement: EEO/Disabled/Veterans

Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work.

Grow your career and see for yourself how gratifying and satisfying being a part of our team can be.

You Belong Here.

Sonora Quest Laboratories is a proud partner of Banner Health.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.