Pharmacy Associate (1388)

Home Life Healthcare Corp.; Town of Gouverneur (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Home Life Healthcare Corp. in New York is seeking a Pharmacy Associate to support prescription processing and member communications under supervision. You will help input patient and prescriber data, manage queues, and assist with shipping and fulfillment across pharmacy operations.

The role emphasizes accuracy, productivity, and regulatory training, with opportunities to contribute to multiple pharmacy areas and ensure timely, compliant dispensing.

Qualifications

• High School diploma or GED required.
• AS degree or higher in Business Administration or related field preferred.
• Hospital or retail pharmacy experience preferred.
• Strong communication, organization, and customer service skills.

Responsibilities

• Monitor outbound member-notification queues and verify shipping addresses.
• Assist dispensing by reviewing rejections and filling prescriptions.
• Support order fulfillment and shipping with in-house and central fill orders.
• Process prescription refill requests and update prescriber records.
• Manage inbound queues and prevent duplicate patient or prescriber records.
• Meet productivity and quality standards and report barriers.
• Complete onboarding, compliance, and regulatory training.
• Provide daily support across pharmacy operations as needed.
• Perform other duties as assigned.

Skills

Communication skills

Organization skills

Customer service

Medications knowledge

Multitasking

Education

High School Diploma or GED

AS degree in Business Administration or related field

Job description

Scope of Responsibilities:

The Pharmacy Associate works under direct supervision to support prescription processing, assist with member communication, order fulfillment, and shipping activities. Responsibilities include working within the pharmacy platforms to input accurate patient and prescriber information, working through medication supply concerns with Central Fill, process refill requests, preparing prescription packages for shipment, and supporting other areas of the pharmacy as needed.

Job Summary:

A Pharmacy Associate assists with the processing and fulfilling of prescriptions accurately and on time. Manage work queues for member notifications, verify member and prescriber information, resolve dispensing issues, prepare shipments, meet productivity standards, and support daily pharmacy operations.

Job Duties:

• Monitor and manage outbound member-notification queues; contact members to resolve payment concerns, verify shipping addresses, confirm allergies and other required information, communicate prior authorization delays, document call outcomes, and route unresolved issues to the appropriate team.
• Assist with product-dispensing work by reviewing rejected transactions with supply concerns, identifying preferred NDCs, and filling prescriptions in accordance with established procedures.
• Support order fulfillment and shipping with both in-house and central fill orders. This includes preparing secure and accurate packages, selecting the approved courier, applying required labels, and inserting proper documents into the packages.
• Process prescription refill requests from the Contact Manager queue by reviewing request details, confirming member and prescription information, updating prescriber records accurately and notifying members when needed.
• Work assigned items in the Inbound queue by reviewing incoming prescription information, searching for existing records, creating accurate patient or prescriber profiles when needed, and preventing duplicate or incomplete records.
• Meet productivity, quality, and accuracy expectations established by the supervisor; organize assigned work by priority, complete queue items within required timeframes, and promptly report barriers that may affect service or turnaround times.
• Complete all required onboarding, operational, compliance, and regulatory training by assigned deadlines
• Provide daily support across pharmacy operations as assigned, including assisting other work queues or departments during changing volume needs.
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job Skill Requirements:

• Strong communication skills
• Excellent organization skills
• Outstanding customer service skills
• General knowledge of medications and physician orders
• Ability to multi-task and prioritize

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or Higher in Business Administration or related field

Experience:

• Preferred hospital or retail pharmacy experience