Patient Services Supervisor

TouchPoint Support Services; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

TouchPoint Support Services in Austin, Texas is seeking a Patient Services Supervisor to lead customer service and operational excellence in the Food & Nutrition Services Department.

This role requires a minimum of 2 years of food service experience and strong supervisory skills to enhance patient satisfaction. Benefits include medical, dental, vision, retirement plans, and more.

Qualifications

• Minimum 2 years of food service experience.
• Experience in various food service operations is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Ensure patient and client satisfaction.
• Interact with nursing for meal selection and delivery.
• Resolve patient concerns or complaints immediately.

Skills

Food service experience

Customer service

Leadership skills

Communication skills

Computer skills

Knowledge of food trends

ServSafe Certification

Tools

Microsoft Office

Job description

Job Summary

As a Patient Services Supervisor, you will assist in the successful operation and customer service of the Food & Nutrition Services Department. This position is an energetic, entry‑level management opportunity for those seeking a career in the food service industry.

Essential Duties and Responsibilities

• Ensures patient and client satisfaction meeting and exceeding stated expectations.
• Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Resolves patient concerns or complaints immediately and reports issues to supervisor as appropriate.
• Assists in all food service activities, primarily involved in patient meal assembly and delivery, quality improvement, sanitation, infection control, and facility‑related activities.
• Performs other duties as assigned.

Qualifications

• Minimum 2 years of food service experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, or related food service operations.
• Knowledge of food trends with focus on quality, production, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management, and coaching skills.
• Strong written and verbal communication skills with ability to communicate with management, clients, customers and associates.
• Computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet.
• ServSafe Certification preferred.

Benefits

• Medical, Dental, Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off, Paid Parental Leave, Holiday Time Off (varies by site/state)
• Personal Leave, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection
• Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or performed remotely, see benefits information at https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. While intended to reflect the position posted, the Company reserves the right to modify or change essential functions of the job based on business necessity. We consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1536995