Patient Services Supervisor

Compass Group USA; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Compass Group USA TouchPoint is seeking a Patient Services Supervisor to support the Food & Nutrition Services Department. The role is an entry‑level management track focused on ensuring excellent patient meals and service within a healthcare setting.

You will work closely with nursing and dietary staff to optimize meal delivery, address concerns, and uphold sanitation and quality standards. Previous food service experience and supervisory potential are valued.

Qualifications

• 2 years of food service experience.
• Experience in hospitals, healthcare, or related food service operations.
• Knowledge of food trends, sanitation, and cost controls.
• Supervisory, leadership, and coaching skills.
• Strong written and verbal communication.
• MS Office proficiency.
• ServSafe Certification is preferred.

Responsibilities

• Ensure patient and client satisfaction meeting and exceeding expectations.
• Oversee patient meal assembly, delivery, and tray retrieval.
• Collaborate with nursing and dietary staff daily.
• Address patient concerns promptly and escalate when needed.
• Support quality improvement, sanitation, infection control, and all facility-related activities.
• Perform other duties as assigned.

Skills

Supervisory leadership

Communication

MS Office

Education

ServSafe Certification (preferred)

Tools

MS Office

Job description

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TouchPoint, Support Services,provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

Summary: As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry‑level manager who is seeking a career avenue into the food service industry.

• Ensures patient and client satisfaction meeting and exceeding stated expectations.
• Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
• Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
• Performs other duties as assigned.

Qualifications:

• 2 years of food service experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred.

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.