PATIENT FOOD SERVICES SUPERVISOR

Compass Healthcare; Hartford (CT); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Services Supervisor to lead the Food & Nutrition Services Department in a healthcare setting. You will oversee the patient tray line, diet office, and dish room, and coordinate with a team of supervisors to deliver meals during each service period.

The role emphasizes ensuring patient satisfaction, adherence to dietary needs, and collaboration with nursing staff.

Qualifications

• Minimum of 2 years of food service experience.
• Healthcare, restaurant, hotel, or related hospitality experience preferred.
• Understanding of food service operations, quality, sanitation, cost controls, and presentation.
• Demonstrated leadership and team management skills.
• Strong verbal and written communication with patients, staff, leadership and clients.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• ServSafe Certification preferred.

Responsibilities

• Ensure patient and customer satisfaction by consistently meeting or exceeding service expectations.
• Assist patients with menu selections and provide appropriate alternatives based on prescribed diets, food allergies, sensitivities, cultural backgrounds, ethnic traditions, and religious preferences.
• Collaborate closely with nursing staff to evaluate patient meal selections, tray accuracy, delivery timeliness, and tray retrieval processes on a daily basis.
• Address and resolve patient concerns or service issues promptly, escalating matters when necessary.
• Support all food service operations related to patient meal assembly and delivery, including quality assurance, sanitation, infection control, and compliance with facility standards.
• Monitor workflow, ensure operational efficiency, and promote a positive team environment.
• Perform additional duties and responsibilities as assigned.

Skills

Leadership

Supervisory

Team Management

Communication

Microsoft Office

Food Service

ServSafe Preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Morrison Healthcare

Salary: 56,000 - 61,000 / year based on experience

Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training

Pay Grade: 9

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

As a Patient Services Supervisor, you will play a key role in ensuring the successful operation of the Food & Nutrition Services Department while delivering an exceptional patient experience. This position is ideal for an energetic and motivated leader looking to advance their career in food service management within a healthcare environment.

The Patient Services Supervisor oversees daily operations for the Patient Services team, including the patient tray line, diet office, and dish room. Working as part of a team of five supervisors and reporting directly to the Patient Services Manager, this role helps support the preparation, plating, and delivery of approximately 750 to 800 meals during each meal service period.

Key Responsibilities

• Ensure patient and customer satisfaction by consistently meeting or exceeding service expectations.
• Assist patients with menu selections and provide appropriate alternatives based on prescribed diets, food allergies, sensitivities, cultural backgrounds, ethnic traditions, and religious preferences.
• Collaborate closely with nursing staff to evaluate patient meal selections, tray accuracy, delivery timeliness, and tray retrieval processes on a daily basis.
• Address and resolve patient concerns or service issues promptly, escalating matters when necessary.
• Support all food service operations related to patient meal assembly and delivery, including quality assurance, sanitation, infection control, and compliance with facility standards.
• Monitor workflow, ensure operational efficiency, and promote a positive team environment.
• Perform additional duties and responsibilities as assigned.

Qualifications

• Minimum of 2 years of food service experience.
• Experience in healthcare, restaurants, hotels, corporate dining, education, military food service, or related hospitality environments preferred.
• Understanding of food service operations, including food quality, production standards, sanitation, cost controls, and presentation.
• Demonstrated leadership, supervisory, coaching, and team management skills.
• Strong verbal and written communication skills with the ability to interact effectively with patients, staff, leadership, and clients.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, as well as general computer and internet skills.
• ServSafe Certification preferred.

Why Join Us?

This is an excellent opportunity for an emerging leader to gain valuable management experience in a fast-paced healthcare setting while making a meaningful impact on patient satisfaction and care through exceptional food service operations.

Associates At Morrison Healthcare Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.