Sr. Service Parts Advisor, San Jose

Lucid Motors; San Jose (CA); On-site; Full time

Job summary

Join a leading luxury electric vehicle manufacturer as a Sr. Service Parts Advisor in San Jose. You'll oversee parts operations, mentor new team members, and ensure customer satisfaction through effective inventory management. This role offers a chance to work with innovative minds in a dynamic environment focused on sustainability and excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation

Life Insurance

Disability Insurance

Equity Program

Qualifications

• Minimum 5+ years of experience as a Parts Advisor.
• Willingness to obtain forklift certification post hire.
• Ability to lift 50 lbs.

Responsibilities

• Oversee parts operations to maximize customer satisfaction.
• Manage parts inventory and ensure timely service.
• Mentor new hire Parts Advisors.

Skills

Mentoring

Inventory Management

Communication

Multitasking

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

Job description

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Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Senior Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Senior Parts Advisor is an integral part of service center operations, by mentoring Parts Advisors and focusing on parts efficiently to support seamless operations.

The Role

1. Mentor and guide new hire Parts Advisors, equipping them with the knowledge and skills necessary to navigate internal processes effectively and excel in their roles
2. Collaborate closely with the Service Manager and Shop Foreman to identify and address urgent business needs, ensuring prioritized solutions
3. Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
4. Maintain an accurate and effective parts inventory control system that includes perpetual and annual inventories
5. Order inventory and special-order parts for repairs
6. Receive parts orders and stock them efficiently in designated storage area or assigned bins
7. Effectively manage parts transfers from one Lucid Service location to another if applicable
8. Generate parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
9. Stay up to date on latest part revision changes and refresh local inventory accordingly
10. Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
11. Organize and oversee parts warranty returns, both in the system and physically
12. Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
13. Promote sales of accessories according to Lucid guidelines
14. Other duties as assigned

Qualifications

1. Minimum 5+ years of experience as a Parts Advisor
2. Previous experience mentoring Parts Advisors
3. Willingness to obtain forklift certification post hire, demonstrating a commitment to safety and operational efficiency in the workplace
4. Inventory management experience
5. Proficiency in parts catalog search for specific repair needs
6. Excellent written and verbal communication skills
7. Ability to multitask while maintaining high level of accuracy
8. Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
9. Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
10. Ability to lift 50 lbs.
11. Standing, walking, and bending for extended periods of time
12. Full-time, including weekends or extended hours during busy periods
13. Willingness to complete Lucid provided CPR training post hire
14. Valid driver license with no suspensions within the past year

Preferred Experience

1. AA/BS in either Automotive Technology or Business Management, or equivalent work experience
2. Knowledge of HV systems, LV systems, and EV powertrains
3. Start-up experience and related fast-paced environments
4. Previous OEM Parts training
5. Team lead, supervisory or management experience a plus

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (hourly)
$32—$45 USD

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Motor Vehicle Manufacturing

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