Patient Services Representative

UPMC International; Harrisburg (Dauphin County); On-site; USD 36,000 - 50,000; Full time

Job summary

UPMC’s Home Visit Program is seeking a Patient Services Representative to support its mobile primary care services. This in-office position plays an important role in supporting creative healthcare delivery by answering telephone calls, coordinating schedules, and assisting a high-acuity patient population.

The role includes greeting patients, guiding check-ins, collecting copayments, verifying insurance, promoting the MyUPMC portal, and helping patients navigate the healthcare system while

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.

Job description

Patient Services Representative

UPMC’s Home Visit Program is seeking a Patient Services Representative to support its mobile primary care services. This in-office position plays an important role in supporting creative healthcare delivery by answering telephone calls, coordinating schedules, and assisting a high-acuity patient population. The ideal candidate will provide compassionate, efficient service while helping patients and team members navigate daily scheduling and administrative needs.

Location:

• This is an in-office position.
• On-site parking is available.
• 2501 North 3rd Street, Harrisburg, PA

Schedule:

• Monday through Friday
• 8:00 a.m. to 4:30 p.m.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources for ancillary service scheduling at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits of participation.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
• Appropriately distribute and triage phone calls to other departments and/or clinical providers.
• Assist with administrative duties, including but not limited to scanning medical records and faxing.
• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.