Patient Services Specialist - Urgent Care

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Ambulatory Care Network in Anchorage seeks a Patient Service Specialist to be the first point of contact for patients, delivering friendly, efficient service over the phone and through the virtual visit platform. You will handle front desk tasks, registrations, and billing while supporting compassionate care.

Our culture emphasizes patient-focused, whole-person care, and we strive for excellence and equity in every interaction, with Providence offering robust benefits and an inclusive

Qualifications

• 1 year experience in a medical or healthcare setting.

Responsibilities

• Handle front desk duties and patient check-in/out.
• Process patient registrations and insurance billing.
• Manage payments and cashiering.
• Provide high level of customer service via phone and the virtual visit platform.

Skills

Customer service

Phone support

Education

Some College

Tools

EMR software

Job description

Description

The Patient Service Specialist is the first point of contact to patients. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service over the phone and the virtual visit platform. The PSS is responsible for front desk, patient registration, insurance billing and payment and collection/cashiering. Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Express Care LLC and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year Experience in a medical or healthcare setting.

Preferred Qualifications:

• Coursework/Training: Some College.
• EMR (electronic medical record) experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Providence Ambulatory Care Network (ACN) is a service line within Providence enhancing the future of convenient care by providing optimized ambulatory services with a consumer-centric, connected focus. Across our seven state footprint, the ACN Urgent Care clinics, surgical services and imaging are reducing barriers and creating a network of same-day care options that are easily accessible, transparent and affordable.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $20.19 - $30.26

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.