Patient Services Specialist - Scheduling

Providence Health Plan Group; Olympia (WA); Hybrid; USD 29,342 - 41,686; Full time

Benefits offered by this job

Competitive pay

Full medical, dental, and vision coverage from the first day

401(k) plan with employer matching

Generous paid time off

Tuition reimbursement

Wellness and mental health assistance programs

Job summary

Providence Health Plan Group is hiring Patient Service Representatives in Olympia, Washington. These full-time positions will support our clinics in various specialties, ensuring excellent patient service and care.

The ideal candidate has excellent customer service skills and preferably experience in a medical setting. Full medical, dental, and vision coverage from the first day, along with other competitive perks, are offered.

Qualifications

• 1 year of customer service experience is required.
• Preferred: 1 year experience working in a medical setting.
• Additional coursework in business or health care related subjects is advantageous.

Responsibilities

• Deliver excellent patient service as part of the care team.
• Support various medical departments including Call Center and Family Medicine.

Skills

Customer service experience

Experience in a medical setting

Experience with electronic medical record

Education

Two years of community college/business school training

Job description

Description

At Providence Medical Group SW, our Patient Service Representatives are valuable members of the patient care team in our clinics. We currently have full‑time roles available. Departments we support include: Call Center (Olympia), Internal Medicine (Centralia), Endocrinology (Lacey), Family Medicine (Lacey, Olympia), Occupational Medicine (Lacey), Physiatry (Lacey), Obstetrics & Gynecology (Olympia).

Schedule

Full‑time, Day shift

Benefits and Perks

• Competitive pay
• Full medical, dental and vision coverage from first day
• 401(k) plan with employer matching and complementary retirement planner
• Generous paid time off for vacation, sick days and holidays
• Tuition reimbursement & student loan forgiveness programs
• Wellness & mental health assistance programs
• Backup child & elder care for family disruptions
• Voluntary benefits such as pet, auto, home insurance, commuter benefits

Required Qualifications

• 1 year customer service experience

Preferred Qualifications

• Two years of community college/business school training
• Additional coursework in business or health care related subjects
• 1 year experience working in a medical setting
• Experience in a physician group practice
• Experience with electronic medical record

Salary Range

WA Puget Sound: Minimum $21.30, Maximum $30.26 per hour

Equal Opportunity Statement

Providence is an equal opportunity employer. We are committed to provide a work environment free from unlawful discrimination and harassment. All qualified applicants will receive consideration regardless of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, marital status, genetic information, or any other basis prohibited by law.

Job Details

Requisition ID: 435456
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 3032 SCHEDULING WA
Address: WA Olympia 1018 Capitol Way 301
Work Location: Union Heights-Olympia
Workplace Type: On‑site