Patient Services Specialist / PCA

Advanced Radiology Consultants; Fairfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

HSA with employer contribution

Paid PTO

Job summary

Advanced Radiology Consultants in Fairfield, CT is seeking a Patient Service Specialist for a full-time role. The position blends front desk duties with assisting the technologist to ensure patient comfort and accurate information for patients, staff, and referring physicians.

The role handles greeting patients, scheduling, copays, and daily operations, requiring compassion, efficiency, and teamwork in a fast-paced environment.

Qualifications

• Greet patients with warmth and exceptional service.
• Communicate with referring physicians, patients and staff by phone.
• Complete patient admission process accurately and efficiently.
• Explain exam preps and address patient questions.
• Record patient copays and process payments per protocol.
• Assist technologists, physicians and staff as needed.
• Scan documents accurately and manage incoming faxes promptly.
• Maintain and communicate outside reads results on time.
• Stock radiology rooms and assist patients on/off exam tables.
• Weekend hours on rotating schedule.

Responsibilities

• Greet patients and visitors with warmth and service.
• Coordinate information with physicians, patients, and staff by phone or in person.
• Assist with patient admissions and exam preparations.
• Provide support to technologists and physicians as needed.
• Ensure proper handling of payments and records.
• Maintain clean, stocked exam rooms and assist patients.

Skills

Multi-tasking

Anatomy knowledge

Assist patients

Education

High School Diploma or GED

Medical Office Assistant Program

1-2 years related experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical – Fairfield, CT, US

2 days ago Requisition ID: 2194

Join our Culture of Caring!

Mission

With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri‑state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Patient Service Specialist to join our team. The pay range for this role will depend on experience and qualifications.

Schedule: 8:00am to 4:30pm with a rotating Saturday

The primary function of this position is split between front desk duties and assisting the technologist with patient care. To ensure patient comfort and exceptional service while providing complete, accurate information to patients, staff, ARC physicians, and referring physicians to support the highest standard of compassionate patient care and efficient operations.

Essential Job Duties and Responsibilities

• Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
• Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc.
• Complete patient admission process accurately and efficiently.
• Provide and explain exam preps to patients, resolve patients’ questions or concerns; if necessary seek assistance from technologists or physicians.
• Receive and record patient copays as required by health insurance carriers; ensure that collected cash and checks are processed according to established protocols and schedules.
• Provide assistance to technologists, patient care assistants, physicians and other ARC staff as requested.
• Scan documents accurately.
• Ensure that incoming faxes are delivered and/or acted on immediately.
• Maintain records of all outside reads; ensure that results are communicated on time.
• Stocking and preparing radiologic rooms; and assisting the patient on and off the exam table.
• Weekend hours required on rotating schedule.

Knowledge, Skills and Abilities

• Ability to multi-task and function in a fast paced, high volume environment is a must
• Basic knowledge of anatomy and medical terminology
• Ability to assist patients on and off exam tables

Educational Requirements

• High school diploma or general education degree (GED)
• Graduate of Medical Office Assistant Program preferred
• Minimum 1-2 years’ related experience and/or training; or equivalent combination of education and experience.

Work Smart, Live Well

The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

• Medical and Prescription Drug Coverage
• Vision Coverage
• Health Savings Account (HSA) with Matching Employer Contribution

Additional Benefits

• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Basic Life and Accident Insurance

Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!