Patient Services Specialist *on-site*

Providence Health Plan Group; Torrance (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading health organization as a Patient Services Specialist, delivering exceptional care and support to patients. In this role, you will coordinate access to services, ensure smooth patient interactions, and utilize your customer service skills in a collaborative environment. Ideal candidates have a passion for helping others and experience in healthcare settings.

Benefits

Comprehensive benefits package

401(k) Savings Plan with employer matching

Healthcare benefits (medical, dental, vision)

Paid parental leave

Vacation and holiday time off

Qualifications

• 2+ years of customer service experience in healthcare.
• 2+ years of experience engaging customers over the phone.

Responsibilities

• Provide patient-centered, coordinated access to health services.
• Support patients through phone, email, and chat in a high-volume environment.
• Schedule appointments and provide technical support for health applications.

Skills

Customer service

Technical support

Job description

Description

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence is calling a Patient Services Specialist who will:

• Provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics

• Foster and nurture relationships with existing patients and those seeking treatment

• Provide support related to Care Access including but not limited to:

• Providing support to patients in a high volume omni channel environment via phone, email and chat

• Find a physician navigation within a health network

• Scheduling appointments and classes

• Providing tier 1 technical support with patient health applications

• Serve as an entry point and informational resource for patients into the health system

• Provide high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks

Please note the following important details regarding this position:

• This posting is for multiple openings of a Patient Services Specialist

• Work Schedule:

• You will be required to work a five-day week, with your shifts scheduled anytime from Sunday to Saturday, as assigned

• Department Operation Hours: 7:00am - 8:05pm

• Work Shift:

• Day

• Introductory Period Shift Requirements:

• Work Shift: 9:00am - 5:30pm

• Work Days: Monday - Friday

• Length of Introductory Period: 90 days

• At the end of the introductory period you will be assigned a permanent shift within the department operation hours that is defined by Supervisor and departmental needs

• Providence welcomes 100% remote work to applicants to reside proximate to the following areas:

• Renton, WA

• Torrance, CA

Required qualifications for this position include:

• 2+ years of customer service experience, preferably in a healthcare environment

• 2+ years of experience interacting and engaging customers over the phone

Preferred qualifications for this position include:

• 2+ years of technical support experience

• Customer Service May include any of the following areas:

• Healthcare: High Volume Call Center

• Healthcare: Administrative Office

• Healthcare: Patient Care Services

• Healthcare: Pharmacy High Volume Call Center

Salary Range by Location:

California: All Southern California - Except Bakersfield: Min: $23.00, Max: $30.31

Washington: Tukwila: Min: $20.76, Max: $30.31

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 372221
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 4007 SS CC PATIENT ENGMT
Address: CA Torrance 20555 Earl St
Work Location: Providence Administrative Offices-Earl Street
Workplace Type: On-site
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.