Patient Services Specialist - Omnichannel Pharmacy Support

LucyRx; Fresno (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

LucyRx in Fresno, CA seeks a Patient Services Representative I who will act as a liaison, answer questions, and resolve emerging problems that our pharmacies and patients face with accuracy and efficiency. The successful candidate will own issues from start to finish and keep patient satisfaction at the core.

Responsibilities include handling calls, troubleshooting claims, providing prior authorization support, documenting outcomes in the ticketing system, and managing Omni channel interactions

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in a customer service role.
• Proficient in MS Office (Outlook, Excel, Word, Teams).
• Excellent communication and customer service skills.
• Able to work in a fast-paced environment and on rotating shifts.

Responsibilities

• Receives calls from pharmacies, clients, and patients and provides information or support following policies.
• Troubleshoots claims submissions and documents calls in the ticketing system.
• Provides call support for prior authorization related inquiries and documents in the ticketing system.
• Escalates issues as needed and maintains up-to-date outreach queues.
• Demonstrates omni-channel experience across phone, email, chat, and other digital channels.

Skills

Excellent communication skills

Excellent customer service skills

Multitasking

Adaptability

Team player

Education

High School Diploma or GED

Tools

MS Office Suites (Outlook, Excel, Word, Teams)

Job description

LucyRx in Fresno, CA seeks a Patient Services Representative I who will act as a liaison, answer questions, and resolve emerging problems that our pharmacies and patients face with accuracy and efficiency. The successful candidate will own issues from start to finish and keep patient satisfaction at the core.

Responsibilities include handling calls, troubleshooting claims, providing prior authorization support, documenting outcomes in the ticketing system, and managing Omni channel interactions