Patient Services Specialist - Multi-Clinic Traveler

Family Health Source Medical Centers; Deltona (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Opportunities for professional growth

Travel between health center locations

Job summary

Family Health Source is seeking a proactive Patient Services Representative to join our team. This full-time role supports our DeLand, Deltona, Pierson, and Daytona Beach locations, ensuring a warm, efficient patient intake and front-office workflow.

Ideal candidates bring 2+ years in medical office or customer service, strong EHR skills, and the ability to travel between centers as needed. Bilingual English/Spanish is highly preferred to assist diverse patient populations.

Qualifications

• Minimum of two (2) years of medical office or customer service experience.
• Strong computer skills and the ability to navigate multiple software applications.
• Familiarity with EHR, medical terminology, insurance verification, or healthcare scheduling is preferred.
• Basic knowledge of medical coding and third-party insurance procedures is beneficial.
• Bilingual English/Spanish proficiency is highly preferred.
• Ability and willingness to travel between all Family Health Source locations is required.

Responsibilities

• Create a welcoming patient experience by greeting patients, answering questions, and providing friendly, professional assistance in person, over the phone, and through the patient portal.
• Schedule, confirm, and coordinate patient appointments while helping patients access the care they need.
• Verify patient demographics, insurance coverage, and eligibility to support accurate registration and billing.
• Assist patients with completing registration forms, obtaining necessary consents, and updating their information.
• Accurately enter and maintain patient information, including identification and insurance documentation, within the electronic health record (EHR).
• Collect copayments, outstanding balances, and other applicable payments in accordance with organizational policies.
• Assist with scheduling referrals, diagnostic testing, and follow-up appointments as needed.
• Communicate prescription and testing request updates to patients as directed by the appropriate clinical team.
• Respond to patient questions and concerns with patience, empathy, and professionalism, directing clinical matters to the appropriate team members.
• Coordinate with providers, clinical staff, and other departments to ensure patients receive timely, seamless care.
• Maintain accurate records while protecting patient confidentiality and complying with HIPAA requirements.
• Support front-office operations across multiple health center locations based on organizational needs.

Skills

Computer skills

EHR familiarity

Medical terminology

Insurance verification

Scheduling experience

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR software

Job description

Family Health Source is seeking a proactive Patient Services Representative to join our team. This full-time role supports our DeLand, Deltona, Pierson, and Daytona Beach locations, ensuring a warm, efficient patient intake and front-office workflow.

Ideal candidates bring 2+ years in medical office or customer service, strong EHR skills, and the ability to travel between centers as needed. Bilingual English/Spanish is highly preferred to assist diverse patient populations.