Patient Services Specialist II — Registration & Scheduling

UW Advancement Careers; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

UW Medical Center-Montlake is seeking a Patient Services Specialist 2 in the ED Registration Department in Seattle. This 100% FTE daytime position supports scheduling, registration, and clerical duties to keep the unit running smoothly.

The role requires high school graduation and at least one year in healthcare, administration, or customer service, with an emphasis on patient privacy and accurate data handling.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for stated requirement.

Responsibilities

• Register patients; verify, collect, and update demographic and financial information.
• Determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third-party payors for planned and/or emergency services.
• Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form.
• Document comments for the financial file; obtain necessary signatures for consents.
• Collect co-payment or other patient liabilities.
• Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities.
• Assist patients in accessing hospital and community services by consulting and referring to appropriate resources.
• Assist patients and families with phone calls while maintaining confidentiality of patient information.
• Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed.
• Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures).
• Assist patients in completing documents such as insurance forms and other paperwork.

Education

High school graduation or equivalent

Job description

UW Medical Center-Montlake is seeking a Patient Services Specialist 2 in the ED Registration Department in Seattle. This 100% FTE daytime position supports scheduling, registration, and clerical duties to keep the unit running smoothly.

The role requires high school graduation and at least one year in healthcare, administration, or customer service, with an emphasis on patient privacy and accurate data handling.