Patient Services Specialist II (Primary Care, Winter Haven)

The Nemours Foundation; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

403B with employer match

CME and dues allowance

Not-for-profit status; Public Service

Loan forgiveness eligibility

Job summary

Nemours is seeking a Patient Services Specialist II (Primary Care) for Winter Haven, FL, to join our pediatric primary care team. This full-time role focuses on delivering friendly, accurate patient registration, scheduling, and front-desk support within the clinic, ensuring a smooth patient flow and exceptional service.

You will handle phone triage, collect insurance information, process authorizations and referrals, collect co-pays, and manage EMR paperwork to keep patient records up to date.

Qualifications

• High School Diploma required.
• 1 year of specialized training beyond high school.
• Customer Service and Healthcare experience preferred.

Responsibilities

• Answer phone lines in a prompt and courteous manner.
• Register patients with accurate information for scheduling and appointments.
• Coordinate paperwork for registration, scheduling, and physician visits.
• Verify and collect patient insurance information, authorizations and referrals.
• Collect co-pays, deductibles, and balances; balance end of day.
• Schedule visits, manage no-shows and cancellations, and prep charts for providers.
• Triage electronic communications and manage patient records in EMR.
• Handle release of information and medical record requests.
• Ensure coding accuracy on billing documents.

Skills

Customer service

Communication

Teamwork

Scheduling

Education

High School Diploma

Tools

EMR

Job description

Nemours is seeking a Patient Services Specialist II (Primary Care, Winter Haven), FULL-TIME, to join our Primary Care team in Winter Haven, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
• Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one(1) to three (3) years' experiencepreferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locationsas needed forcoverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

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