Patient Services Specialist II (Primary Care, Winter Haven)

Nemours in; Winter Haven (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Incentive plan

Benefits package

403B with employer match

Licensure, CME and dues allowance

PSLF eligibility

No Florida state income tax

Job summary

Nemours Children's Health in Winter Haven, Florida seeks a Patient Services Specialist II (Primary Care). This full-time role handles customer service, registration, scheduling, and billing coordination within a pediatric primary care team.

Travel to other locations may be required as needed. Responsibilities include answering calls, collecting insurance details, coordinating paperwork, and ensuring accurate EMR data.

Qualifications

• High School Diploma required.
• Specialized training beyond high school.
• 1–3 years' experience preferred.
• Customer service and healthcare experience preferred.
• Medical office/call center experience preferred.

Responsibilities

• Answer phone lines promptly and courteously; triage calls.
• Register patients; collect, verify, and maintain information.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect, verify, and maintain patient insurance information and authorizations.
• Collect copays, deductibles, coinsurance, and balances; balance at end of day.
• Schedule visits using templates; manage no-shows and cancellations.
• Check in/check out patients; triage electronic communications.
• Scan documents into EMR; place results in patient chart for review.
• Process release of information and medical record requests.
• Ensure billing documents have complete coding information.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Healthcare experience

Call center

Registration

Scheduling

EMR / electronic records

Communication

Education

High School Diploma

Specialized training beyond high school

Tools

EMR system

Job description

Patient Services Specialist II (Primary Care, Winter Haven) (Finance)

Nemours is seeking a Patient Services Specialist II (Primary Care, Winter Haven), FULL-TIME, to join our Primary Care team in Winter Haven, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
• Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

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About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .