Patient Services Specialist II (Primary Care, Windermere)

The Nemours Foundation; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Top-quartile pay

Annual incentive

Comprehensive benefits

403B retirement plan

Licensure allowance

PSLF eligible

No state income tax

Job summary

The Nemours Foundation seeks a Patient Services Specialist II (Primary Care, Windermere) to join our Primary Care team in Windermere, Florida. This full-time role focuses on welcome reception, registration, scheduling and patient data entry to support efficient clinic operations.

You will handle phone triage, collect insurance details, coordinate paperwork, and ensure accurate EMR records, contributing to a high-quality, family-centered pediatric care experience.

Qualifications

• High School Diploma required.
• 1 year of specialized training beyond high school.
• 1–3 years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed.

Responsibilities

• Answer phone lines promptly and courteously.
• Register patients: collect and verify information.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect and verify insurance information, including authorizations.
• Collect co-pays, deductible, co-insurance and balances; end-of-day balancing.
• Schedule visits; manage no-show and cancellations.
• Check in and checkout patients.
• Scan documents into EMR; release of information.
• Ensure coding information on billing documents.
• Other duties as assigned.

Skills

Customer service

Healthcare experience

Phone handling

Data entry

Scheduling

Education

High School Diploma

1 year specialized training

Tools

EMR system

Job description

Nemours is seeking a Patient Services Specialist II (Primary Care, Windermere), FULL-TIME, to join our Primary Care team in Windermere, Florida.
Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration, scheduling, and appointment.
• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
• Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
• Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one(1) to three (3) years' experiencepreferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locationsas needed forcoverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

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