Patient Services Specialist II (Primary Care, Winter Haven)

Nemours Children's Health; Winter Haven (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive base compensation

Annual incentive compensation

Comprehensive benefits

403B with employer match

Licensure, CME and dues allowance

Not-for-profit status; Public Service

Job summary

Nemours Children's Health is seeking a Patient Services Specialist II for the Winter Haven primary care team. This full-time role focuses on delivering patient-centered service, accurate registration, scheduling, and insurance coordination in a pediatric setting.

Responsibilities include handling phone triage, maintaining EMR data, managing appointments, collecting payments, and facilitating communications between patients and providers across multiple Florida locations.

Qualifications

• High School Diploma required.
• 1 year of specialized training beyond high school.
• 1–3 years' experience preferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locations as needed for coverage.

Responsibilities

• Customer service: answer phone lines promptly and courteously.
• Registration: collect and maintain information for registration and scheduling.
• Coordinate all paperwork for registration, scheduling, and appointment.
• Collect and verify patient insurance information, including authorizations and referrals.
• Balance daily accounts and collect co-pays, deductibles, and balances.
• Schedule visits, manage templates, no-shows, and confirmations.
• Triage and manage electronic communications; scan paperwork into EMR and update patient charts.
• Coordinate release of information and medical record requests.
• Ensure coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Skills

Customer service

Healthcare experience

Call center experience

Travel willingness

Education

High School Diploma

Specialized training beyond high school (1 year)

Job description

Job Description

Nemours is seeking a Patient Services Specialist II (Primary Care, Winter Haven), FULL-TIME, to join our Primary Care team in Winter Haven, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and three urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

• Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.


• Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.


• Coordinate all necessary paperwork for registration, scheduling, and appointment.


• Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.


• Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.


• Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.


• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.


• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.


• Ensures coding information is complete on billing documents.


• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.


• Specialized (1 year of training beyond high school).


• Minimum of one (1) to three (3) years' experience preferred.


• Customer Service and Healthcare experience preferred.


• Medical Office/Call Center experience preferred.


• Travel to other primary care locations as needed for coverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market


• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement


• Comprehensive benefits: health, life, dental, vision


• 403B with employer match


• Licensure, CME and dues allowance


• Not-for-profit status; eligibility for Public Service Loan Forgiveness


• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .