Office Supervisor (Primary Care, Lake Nona)

Nemours; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive pay

Health insurance

Dental insurance

Vision insurance

403B with employer match

Job summary

Nemours Children’s Health in Orlando, FL is seeking an Office Supervisor (Primary Care, Lake Nona) for a full-time role within the Primary Care team. The position leads day-to-day practice operations, supports providers, and helps deliver a patient-centered, efficient environment.

Responsibilities include supervising clerical and clinical staff, coordinating schedules, monitoring patient flow, and ensuring budget adherence. Travel to other primary care locations is required as needed.

Qualifications

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one to three years' experience required.
• Travel to other primary care locations as needed for coverage.

Responsibilities

• Provide on-site, day-to-day practice supervision in collaboration with Practice Manager.
• Assist in orientation, direction, and evaluation of clerical and clinical staff.
• Monitor patient flow, conduct patient rounds, and share patient satisfaction results with associates.
• Coordinate and maintain staff and provider schedules; monitor accruals, overtime, and payroll preparation.
• Ensure a satisfying work experience for associates by applying Nemours Standards of Behavior and coaching as needed.
• Oversee front desk functions, registration, charge posting, daily cash reconciliation and bank deposits.
• Maintain a safe environment and oversee facility housekeeping, safety and compliance.
• Develop annual performance goals with manager and review staff progress regularly.

Skills

Staff supervision

Operations coordination

Customer service excellence

Education

High school diploma

Specialized training (1 year)

Job description

Nemours is seeking an Office Supervisor (Primary Care, Lake Nona), FULL-TIME, to join our Primary Care team in Orlando, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: Provide on-site, day-to-day practice supervision, under the direction of the Practice Manager, and in collaboration with the practice providers, to a single practice, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.

Responsibilities

• Provide input to manager on the selection of new associates.
• Assists in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.
• Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager. Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget.
• Monitor all front desk functions and fill-in at front desk, as needed. Seek input and guidance from manager as needed. Maintain hands-on knowledge of registration, charge positing, daily cash reconciliation and bank deposits. Ensure work queues are up to date, and all month-end financial requirements are met.
• Monitor all clinical functions and seeking input from physician-in-charge and manager, as needed.
• Maintain a safe and attractive environment while meeting all OSHA, CLIA, COLA, etc. requirement. Oversee facility for housekeeping, fire safety, equipment.
• Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience required.
• Travel to other primary care locations as needed for coverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .