Office Supervisor (Primary Care, St. Cloud)

Nemours in; Town of Florida (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Incentive program

Health, dental, vision

403(b) match

Licensure & CME allowance

Public Service Loan Forgiveness

No state income tax (Florida)

Job summary

Nemours is seeking an Office Supervisor (Primary Care, St. Cloud) in Florida to lead the Primary Care team. The role covers clerical and clinical staff supervision, payroll coordination, scheduling, and ensuring a high-quality patient experience.

Located in St. Cloud, this full-time position involves travel to other primary care locations as needed, overseeing front desk and clinical functions, and maintaining compliance with safety and regulatory standards.

Qualifications

• 1–3 years of relevant experience
• Travel to other primary care locations as needed
• High School Diploma required; post-secondary training preferred

Responsibilities

• Assist in staff orientation, direction and evaluation.
• Ensure a satisfying patient experience and monitor patient flow.
• Coordinate staff and provider schedules; manage payroll submissions in Kronos.
• Monitor work queues, front desk functions, and month-end financials.
• Maintain OSHA, CLIA, COLA compliance and facility safety.
• Develop staff performance goals with manager.

Skills

Staff supervision

Customer service

Payroll coordination

Staff scheduling

Education

High School Diploma

1 year specialized training beyond high school

Tools

Kronos

Job description

Office Supervisor (Primary Care, St. Cloud) (Finance)

Nemours is seeking an Office Supervisor (Primary Care, St. Cloud), FULL-TIME, to join our Primary Care team in St. Cloud, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for:

• Provide input to manager on the selection of new associates.
• Assists in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.
• Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager. Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget.
• Monitor all front desk functions and fill-in at front desk, as needed. Seek input and guidance from manager as needed. Maintain hands-on knowledge of registration, charge positing, daily cash reconciliation and bank deposits. Ensure work queues are up to date, and all month-end financial requirements are met.
• Monitor all clinical functions and seeking input from physician-in-charge and manager, as needed.
• Maintain a safe and attractive environment while meeting all OSHA, CLIA, COLA, etc. requirement. Oversee facility for housekeeping, fire safety, equipment.
• Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience required.
• Travel to other primary care locations as needed for coverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.