Patient Services Specialist II

CaroMont Health; Gastonia (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CaroMont Health is seeking a dedicated front office support professional to provide exceptional customer service and manage various clerical duties. The role requires strong communication and interpersonal skills to effectively assist patients and collaborate with healthcare providers in a fast-paced environment.

Qualifications

• At least 3 years medical office experience required.
• Must demonstrate abilities to provide excellent customer service.

Responsibilities

• Provides front office support duties including greeting patients.
• Collects co-payments, schedules appointments, and updates patient demographics.

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Critical Thinking

Education

High school diploma or equivalent

Job description

Job Summary:Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.

Qualifications:High school diploma or equivalent required with at least 3 years medical office experience. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality

EOE AA M/F/Vet/Disability