Patient Services Specialist I #Full Time

61st Street Service Corporation; New York (NY); On-site; USD 32,814 - 41,355; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Comprehensive benefits package

Job summary

A healthcare service provider in New York is looking for a Patient Services Specialist I. This full-time position involves efficiently managing patient scheduling, verifying insurance details, and providing exceptional customer service. Candidates should have a high school diploma, at least 1 year of relevant experience, and proficiency in medical terminology. Bilingual skills in English and Spanish are a plus. Competitive hourly rates between $23.82 and $30.02 are offered along with a comprehensive benefits package.

Qualifications

• 1 year of relevant experience including proficiency in medical terminology.
• Excellent problem assessment skills and strong customer service abilities.
• Prior high volume customer service experience in a call center environment preferred.

Responsibilities

• Schedule appointment requests.
• Communicate insurance participation and financial responsibilities.
• Obtain patients’ insurance information and register in EPIC.
• Perform real-time insurance verification and escalate cases as necessary.
• Participate in discussions about complex patient scheduling needs.
• Schedule Epic referrals and manage outstanding work queue accounts.
• General faxing, filing, and mail sorting.

Skills

Customer service

Problem assessment

Medical terminology

Bilingual (English/Spanish)

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Patient Services Specialist I #Full Time

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

Job Summary:

The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy, and patience.

Job Responsibilities:

• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain patients’ insurance/demographic information and register in EPIC.
• Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
• Participate in team discussions about complex patient scheduling needs.
• Address outstanding Epic work queue accounts.
• Schedule Epic referral.
• General faxing, filing, and mail sorting.
• Provide support and back-up coverage as needed.
• Performs other related duties as assigned.

Job Requirements:

• High School Diploma or the equivalent required.
• Minimum of 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges: $23.82 - $30.02

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.